In the Contacts tab, you can:
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Double-click a contact to phone or IM (depending on how double-clicking is configured in Preferences > Application)
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Click a contact to view the flyout
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Right-click to show the menu below
Contact Groups
UniVoIP App has built-in groups. A contact must belong to at least one group. You can perform the following actions to the group:
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Send Broadcast IM
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Start group chat
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Add to Alert list
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Add to Favorites
Adding, Deleting or Renaming Groups
Select any group, right-click, and choose the appropriate menu item.