Only users with administrator privileges can administer the phone system. An administrator has access to the Company Settings menus in the web administration interface, and can therefore manage the following:
- Users and Locations
- Call Permission Profiles
- Phone Key Profiles
- Speed Dials
- Auto Attendant
- Incoming Call Routing
- Business Details
- Company Calls
- Business Hours
- Holiday Hours
- External Contacts/Speed Dials
- Call Groups
- Monitor Groups
- Phone Inventory
Quick Start for the Phone System
This section describes how to get your phone system working with minimal set-up by using default settings.
To quickly set up your phone system, follow these steps:
- Add permission profiles—see Call Permission Profiles
- Add users—see Add a User
- Add locations—see Add a Location
- Add an Auto Attendant—see Add Auto Attendant
- Set-up incoming call routing—see Configure Incoming Call Routing
- Notify users—New users automatically receive their extension and PIN by email if your business has been configured with this option. You may want to also provide them with instructions for getting started.
Contact your system administrator for information on how your business has been configured for PIN notification. If you are not configured for PIN notification by email, it is your responsibility to provide the users with their extension and the PIN that was displayed when you added them.
- Activate location phones—see Assign a Phone.
Once your phone system is working, you can customize it to suit your company's needs. See Customizing your Phone System.
Customizing your Phone System
If you used the quick start procedures, your phone system is working using default settings. Now you should customize these to suit your company's personality and image. The following guide directs you to the various procedures to help you customize your system:
- Do you want call permissions to change depending on the time of day?
- Do you want the Auto Attendant to use different prompts from the defaults provided?
- See Auto Attendant.
- Do you want the Auto Attendant to change depending on whether your business is open or closed?
- This is normally used to provide callers with the business hours while your business is closed. To do this you must set up your business hours, add multiple Auto Attendants, and change your incoming call routing to select a different Auto Attendant depending on the business hours.
- See Business Details, Auto Attendant, and Incoming Call Routing.
- Do you want incoming calls to ring at multiple phones?
- Do you want an administrator to monitor another user's phone?
- This will help administrators to manage a manager's calls. To do this you must set up a monitor group and program phone keys with a monitor option.
- See Managing Group Features.
Administering a Phone System with Other Phones
The following phones use the MiNET protocol and therefore are closely integrated with the product:
"Mitel 5312 IP Phone"
"Mitel 5324 IP Phone"
"Mitel 5304 IP Phone"
"Mitel 5312 IP Phone"
"Mitel 5324 IP Phone"
"Mitel 5330 IP Phone"
"Mitel 5340 IP Phone"
- "Mitel 6920 IP Phone"
- "Mitel 6930 IP Phone"
- "Mitel 6940 IP Phone"
The following functionality is supported for subscribers using SIP phones:
- Basic incoming and outgoing calls
- Call Hold
- Call Display
- Multiple Line Appearances may be possible
- Callers List and/or Redial List may be implemented on the phone
- Primary members of Monitor Groups and Pickup Groups
- Speed dial (must be programmed on the phone, not through the system's web interface)
- Access to voicemail is possible through the Auto Attendant
- The phone may have a message waiting lamp and/or icon to indicate the presence of voice messages
- Call transfer
Due to limits on hairpin calls (external incoming calls connected to external outgoing calls), an incoming call to a SIP phone which does a blind call transfer to a twinned phone may be dropped when the external twinned target answers the call.
- Three-way calling
- Selective Call Routing
- Twinning (simultaneous ringing portion, not the pullback capability)
The following web administration capabilities are supported for SIP Phones:
- Call Coverage
- Call Group membership
- Access to external and internal directories
- Personal details information (including Auto Attendant name recording)
For administrators, the following capabilities are supported on SIP phones:
- Management of SIP phone subscribers membership in any call group
- Management of permission profiles for SIP phone subscribers
- Viewing of Phone inventory including SIP phones
SIP phones do not ring when the associated subscriber is a secondary member of Monitor or Pickup groups.
SIP phone hardware may have any of the following features:
- Call display
- Fixed feature keys
- Programmable keys
- Soft keys
- Hands-free Speakerphone
- Conference module
- Power over Ethernet (POE) support
- Two port switch
- Message waiting lamp
The activation procedure for a SIP phone depends on the type of phone being used. Contact UniVoIP or review the appropriate document for details.
Administration for a phone system with SIP phones must include creation of an Auto Attendant that includes a menu item configured for voicemail retrieval because the message button on other phones is not integrated with the phone system. See Configure Auto Attendant Menu Options and Example: Create a Custom Auto Attendant for Voicemail Access for details.
Contact UniVoIP for the list of supported SIP phones.