Incoming Call Routing
Incoming call routing is used to configure the call destination for each phone number assigned to your company. You can assign different destinations to the same phone number based on your business hours. The options available for call routing are an Auto Attendant, an employee, a location or a call group.
In addition to business hours, you can define an emergency override destination (which can be an internal or external number). With a single click, you can set the call routing for all of your company phone numbers to route to the emergency override destination(s). You can also individually set your company numbers to route to the emergency override destination. With a single click, you can restore the call routing for all your company phone numbers back to their previous non-override settings.
See the following topics: