This section describes how to set up and manage Auto Attendants. See the following topics:

View the Auto Attendant List

To view the Auto Attendant list:

  1. Expand Company Settings, and click on Auto Attendant in the left menu.

The system displays a page containing the list of the auto attendants configured for your company. Auto Attendants are identified by names and extensions.

View Auto Attendant Details

To view detailed information about a selected Auto Attendant, follow these steps:

  1. Expand Company Settings, and click on Auto Attendant in the left menu.
  2. To view detailed information about a selected Auto Attendant, follow these steps:
    • The Main Menu section displays the Auto Attendant name and extension information.
    • Click on a specific Auto Attendant name, extension number, or the Edit icon to view additional settings.
    • Auto Attendant Details section displays the Auto Attendant's Name and Extension number under General Information. Time of Day Greeting will identify which greetings have been recorded. Auto Attendant Menu and Menu Options, will allow you to view the menu prompts that have been programmed and if a prompt has been recorded.
    • By default, every Auto Attendant is created with a main menu. Sub-menus are created as part of the menu option configuration.

      3. View Expanded Tree will depict the action that is associated with each menu option. 

Add Auto Attendant

To add a new Auto Attendant, follow these steps:

  1. Expand Company Settings, and click on Auto Attendant in the left menu.
  2. Click Add.
  3. Type the Auto Attendant name in the Auto Attendant Name field.
  4. Select an extension for the Auto Attendant from the Extension list. The Extension list displays the next five available extensions for Auto Attendants. You can enter a different valid extension by selecting Other from the Extension list and typing the extension of your choice in the text field provided
  5. Select the language for the Auto Attendant from the Default Language list. The language you select is used to determine the language for the default main menu prompts and error messages. The Default Language list displays the languages supported...currently only English is available.
  6. Check the Time of Day Greetings box to turn on the Time of Day Greetings (optional).

          Time of day greeting times are as follows:

    • Morning: 12:00 A.M. to 11:59 A.M.
    • Afternoon: 12:00 P.M. to 5:59 P.M.
    • Evening: 6:00 P.M. to 11:59 P.M.

      7. Click Save.

The default choices for the Main Menu are as follows:

    • 1-8 = Transfer to Extension
    • 9 = Company Directory
    • * = Previous Menu


To configure custom menus and choices, click Main Menu. See Configure Auto Attendant Menu Options.

Modify Auto Attendant

To modify an existing Auto Attendant, follow these steps:

  1. Expand Company Settings, and click on Auto Attendant in the left menu.
  2. Click the Auto Attendant Name.
  3. Make the changes of your choice to Auto Attendant Name or Time of Day Greeting.
  4. Click Save.


Language is modified on the Auto Attendant menu pages. See Auto Attendant Menus.
The default Time of Day greetings used use the language configured for the main menu.

Delete an Auto Attendant

To delete an Auto Attendant from the system along with its associated menus, choices, prompts, and greetings, follow these steps:

  1. Expand Company Settings, and click on Auto Attendant in the left menu.
  2. Permanently remove each Auto Attendant by clicking on the trash can icon beside each Auto Attendant. 
  3. Click OK to confirm.

Please note:

You cannot delete an Auto Attendant if incoming call routing for one of your company phone numbers is configured to use that Auto Attendant. To delete the Auto Attendant in this case, you must change the incoming call routing configuration for that phone number to use a different extension. See Incoming Call Routing.