The Auto Attendant automatically receives and directs incoming calls without human intervention. The Auto Attendant is identified by a name and an extension. Auto attendant modifications such as menu changes, are done based on the Auto Attendant's name and extension number.
Menus, prompts, and greetings define how the Auto Attendant responds when a phone key is pressed. For example, the default choices for the Auto Attendant main menu are as follows:

  • 1-8 = Transfer to Extension
  • 9 = Company Directory
  • * = Previous Menu

The Auto Attendant must have a main menu and can also have additional sub-menus depending on user configuration.
A set of recorded prompts describing callers' choices is associated with each menu. See Add Auto Attendant, Managing the Auto Attendant, and Delete an Auto Attendant.