Modify Rollover Group

To modify an existing Rollover group, follow these steps:

1. Expand Company Settings and click Call Groups in the left menu.

2. Click on specific Rollover group to edit. 

3. Modify the Rollover group name if required. The Name field cannot be left blank.

4. Modify the Queue checkbox if necessary.

5. Update the Members of Call Group list for the selected Rollover group (optional).

6. Modify whether the group members are locked to the selected Rollover group (optional).

7. Modify the call coverage for the selected Rollover group (optional). See Configure Call Group Call Coverage.

8. Click Save.

Please note:
If a Rollover group has no members assigned to it, or if all members are logged out of their phones, the call goes immediately to call coverage.