Monitor Groups let users monitor one another's phones and optionally pick up calls. Users pick another user's ringing phone by pressing a key or dialing an access code and specifying the extension.
The Monitor Group page lists all users in a tenant. Users are searchable by either Extension or Name.
The table has the following headings:
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Extension—the user extension.
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Name—the user name.
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Monitoring Extensions—number of extensions an individual user is monitoring
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Monitored by Extensions—number of users monitoring the individual