To permanently remove an external contacts/speed dial entry, follow these steps:
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Expand Company Settings, and click on Speed Dials in the left menu.
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Permanently remove each entry by clicking on the delete/trashcan icon on the right hand side.
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Click OK.
Please note:
Deleting an external contacts entry that is being used by a company speed dial phone key mapping will have the following effects:
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Customized phone key mappings revert to the mapping defined in their phone key profile.
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Phone key mappings in profiles revert to an "Unassigned" mapping.