Configure Emergency Call Email Contacts

Emergency Call Alert provides an email notification when a subscriber dials an emergency class of service, such as 911.
To configure Emergency Call Email Contacts, follow these steps:

  1. Expand Company Settings and click Business Details in the left menu.

  2. Enter email addresses in the Emergency Call Email Contacts field.

Email addresses are delimited by spaces, semi-colons or colons.

      3. Click Save.


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When a subscriber dials an emergency class of service, the system sends an email with the following subject and body:

Subject:Emergency Call Attempt


Body:An emergency call was dialed from


Service provider: Telco

Tenant name: tenant 1

Site name: site 1

Site address: 1 Hines, Ottawa, ON, H0H0H0, Canada

Caller's name: John Smith

Caller's extension: 100

Caller's device MAC: 08:00:0f:70:c8:69

Caller's device IP address: 10.200.200.215

Digits dialed: 96132802012