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The Call Window and Call Control


The Call Window and Call Control

When you are on a call, regardless of the device you are using, a Call Control Window will appear from the MiCollab Client.  You can use the call control window to control various aspects of the call.

The Call Window is seen in the picture below.

image2018-3-19_17-14-8.png


You have a separate Call window for each active call, excluding call transfers and conference calls.

The Call window has the following areas:


Title Bar Buttons

Provide access to the following functions:

  • image2017-3-31 8:2:0.png  Minimizes the Call window to the Windows task bar. To restore it, click the Call window item in the Windows task bar.

  • image2017-3-31 8:2:43.png  Maximizes the size of the Call window on your computer monitor.

  • image2017-3-31 8:3:27.png  Restores the Call window to the default size.

  • image2017-3-31 8:4:22.png :Closes the Call window. To re-open it, right-click the desired line item/icon in the Active Calls View and select Open.


Feature Buttons

Provide access to the following functions:

  •   image2017-3-31 8:8:4.png  Video (camera button): Start/Broadcast video (escalates from audio to video call).

  •  

    image2017-3-31 8:55:13.png Collaboration: For Advanced Users, Power Users or Agents. Opens the Start Collaboration dialog box. If the other parties are licensed for Collaboration, they receive a pop-up window invitation to the conference. Once the invitation is sent, the collaboration interface opens and the session starts with you as a host. The other conference parties can then join the conference.

  •   image2017-3-31 8:8:38.png    Dial pad: Opens the dial pad. You can use the dial pad to send DTMF tones while you are on a call.

  •   image2017-3-31 8:9:13.png  Call Handoff: Enables you to hand an active call off to another device (such as a softphone).

                     image2018-3-19_17-18-46.png

  • image2017-3-31 8:20:52.png  Record the Call

    • Uses the embedded softphone to record the call.

    • Start/Resume Recording: Starts or resumes recording after a pause. The recording icon  image2017-3-31 8:39:24.png  indicates that you are recording.

    • Pause Recording: Stops the current recording. Click Resume Recording to start recording again.

    • Discard Recording: Stops and then erases the current recording.

    • Recordings are available for playback from the Call History dialog box.


Participants Area

The following information (if available) is displayed for contacts involved in the call:

  • Display picture, name and/or number.

  • Contact presence information, including Dynamic Status.

  • Knowledge Management icon  image2017-3-31 9:1:43.png . Click the icon to open the Knowledge Management dialog box and view the associated files for the contact. 

  • Call control buttons

    Call control buttons provide one-click access to call control features. The call control actions displayed depend on the state of the call.

    Button

    Call Control Feature

    image2017-3-31 8:29:7.png

    The Call window displays this button when the number or extension you call is ringing.

    Call Me Back: Registers a watcher on a busy internal destination device. When the destination device becomes idle, the system rings your phone. When you answer, the system redials the destination device. This feature is for internal calls only.

    image2017-3-31 8:30:47.png

    Hold: Places the call on hold.

    NOTE: The Hold button is not displayed for users who are currently using a SIP device.

    image2017-3-31 8:31:11.png

    Retrieve Held: Retrieves a call from hold.

    image2017-3-31 8:31:29.png

    End Call: Ends the call. When you end a call the Call window closes.

    image2017-3-31 8:32:5.png

    image2017-3-31 8:32:27.png

    Transfer, Conference: Displays the Transfer or Conference dialog box. Type a contact name or number in the text box and then click one of the following buttons:

    • Consult: Places the current party/conference on hold and calls the transfer/conference destination party allowing you to consult the party regarding the call transfer/conference.

    • Transfer or Conference: Immediately transfers the call to the number you specify and disconnects you from the call.

    • Cancel: Cancels the action.

    • You can have up to eight parties in a conference. However, when recording a conference call while in desk phone mode, only seven other parties may participate in the conference call.

    image2017-3-31 8:32:47.png

    Complete Transfer or Conference: Completes the transfer or conference action.

    image2017-3-31 8:33:3.png

    Cancel Transfer or Conference: Cancels the transfer or conference action.

    image2017-3-31 8:33:27.png

    Handoff: Perform a "Push" of the active call to a selected device (from drop down list).

     NOTE: The Handoff button will only be present when this account has a Ring Group. The Call Handoff is not supported while the call is in a "held state". The call must be active, i.e. in a "talking state".

    image2017-3-31 8:33:51.png

    Split: Places the party that joined the call last on hold.

    image2017-3-31 8:34:14.png

    Trade: During a consult call or a split call, this control places the active party on hold, and makes the other party active.



  • Volume (Softphone only)

    When you are on a call with your softphone, the Call window provides the following volume controls:

    • Volume slider: Drag the slider to change the volume from low to high .

    • Speaker: Click the speaker icon  to mute the speaker. Click the mute speaker icon to unmute.

    • Microphone: Click the microphone icon to mute the microphone. Click the mute microphone icon to unmute. 


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