You can run any report on demand. Using security roles, you can restrict access to any or all reports with advanced security features using report lists. For more information, see the MiContact Center Installation and Administration Guide.
We recommend you install the Client Component Pack on computers used to run and view reports. Without the Client Component Pack installed, users may experience errors caused by permissions or network security. These issues are outside the scope of UniVoIP Technical Support.
NOTE:
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Microsoft Excel 2010 or greater is required to both view MiContact Center reports and automatically distribute reports for printing.
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Optionally, Microsoft Excel Viewer may be installed as an alternative to Microsoft Excel to view reports, but it cannot be used to automatically distribute reports for printing.
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Each time you run a report, Reporter retains the Start hour, End hour, Interval, and Days to include report parameters last selected.
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You can generate multiple reports simultaneously by selecting more than one report in the list and clicking Submit.
You can email reports to
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Global contacts
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These consist of employee email addresses configured in YourSite=>Employee.
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My email contacts
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These consist of personal email addresses you configure in My options=>Contacts=>My email contacts.
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My email contact groups
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These consist of mailing lists, comprised of global contacts and your My email contacts, you configure in My options=>Contacts=>My email contact groups.
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