NOTE:
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The date format for MiContact Center is tied to the regional settings on your client computer. For example, if you configure your computer to display the date as mm/dd/yyyy, when you browse to CCMWeb, the MiContact Center applications display the date as mm/dd/yyyy.
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If you run a report that results with Data Limit Exceeded in the Inbox, you must re-run the report using a shorter time span.
The Report Inbox application displays all forecast, on-demand, and scheduled reports generated under your user name.
To view report details:
1. Click View Report Inbox (on the Reports submitted page) or hover over Report Inbox and select Today's Reports.
The Status field confirms if your report is ready. When Complete appears in the status field the report is waiting in your Report Inbox. When Pending appears in the Inbox, the report is not ready. When No data appears in the Inbox, no records were available for the parameters you specified. When Data limit exceeded appears in the Inbox, the time span selected was too great. Select a shorter time span and rerun the report. When Failed appears in the Inbox, the report did not generate. If a report fails, check the Report Writer log in installation Log directory.
2. Select the Automatically refresh this page every 10 seconds check box to automatically update the Status column.
3. Click View to view the report.