The MiContact Center Maintenance Alarm Dispatcher service deletes all reports that are 30 days or older from your Report Inbox. You save any reports you want to retain beyond 30 days to your hard drive or network directory.
Report writer uses the following criteria to determine a report's age
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On-demand reports For on-demand reports, the request date governs the report's age.
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Scheduled reports For scheduled reports, the date the system generates the report governs the report's age. Inbox manager does not delete reports you schedule to run in the future.
To delete all reports submitted on a given date:
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Hover over Report Inbox and select Inbox Manager.
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Select a date range for deleting reports.
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Click Delete.
Inbox Manager deletes all reports submitted on the date(s) in question.