Monitor Permissions - Monitoring Extensions lets you configure which extensions each particular user can monitor and which extensions they can answer.
To allow a user to monitor a specific extension:
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Expand Company Settings and click Monitor Groups.
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Locate the user that needs to monitor.
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Click on the More icon (three dots) and select View Monitoring Extensions. The system will return to the Monitor Permissions page.
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Locate the user that will be monitored
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To allow this extension to monitor this particular user, check the Monitor box next to any extension(s) that you need to grant this feature to.
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To allow this extension to answer calls presented to this particular user, check the Answer box next to any extension(s) that you need to grant this feature to.
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Checking the Answer box will auto-check the Monitor box so users who are allowed to intercept calls will be able to see the calls as they are presented.
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To monitor additional users, repeat steps 4-6.
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Click Save.
