IVR ROUTING PORT REPORTS

The IVR Routing Port reports are listed below:

• Port Performance by Hunt Group
• Port Performance by Period

NOTE: To run Port reports, select Reporter=>IVR Routing=>Enterprise reports

IVR Routing Port Performance by Hunt Group

The IVR Routing Port Performance by Hunt Group report provides performance statistics for each hunt group associated with the port you specify. (See Figure 180.)

The IVR Routing Port Performance by Hunt Group report provides the following information:

Figure 180: IVR Routing Port Performance by Hunt Group

IVR Routing Port Performance by Period

The IVR Routing Port Performance by Period report provides statistics for the port you specify over the selected time period. (See Figure 181.)

The IVR Routing Port Performance by Period report provides the following information:

Figure 181: IVR Routing Port Performance by Period