IVR ROUTING HUNT GROUP REPORTS

The IVR Routing Hunt Group reports are listed below:

• Hunt Group Performance by Period
• Hunt Group Performance by Port

NOTE: To run IVR Routing Hunt Group reports, select Reporter=>IVR Routing=>Enterprise reports.

IVR Routing Hunt Group Performance by Period

The IVR Routing Hunt Group Performance by Period report provides hunt group related performance statistics for the hunt group you specify over the selected time period. (See Figure 186.)

The IVR Routing Hunt Group Performance by Period report provides the following information:

Figure 186: IVR Routing Hunt Group Performance by Period

IVR Routing Hunt Group Performance by Port

The IVR Routing Hunt Group Performance by Port report provides performance statistics for each port associated with the hunt group you specify. (See Figure 187.)

The IVR Routing Hunt Group Performance by Port report provides the following information:

Figure 187: IVR Routing Hunt Group Performance by Port