Inbound Voice Queues
Inbound Voice Queues displays graphs and tables of calls presented to the selected Queues during the defined report period. If the report covers a single day, the report facilitates comparisons among time intervals spanning the day. If the report spans multiple days, it facilitates comparisons of day-to-day results.
Information is displayed about:
• how long callers waited
• how many callers abandoned, chose menu options, or timed out
• information about IQ calls answered by assigned Agents, including how long Agents were talking to those callers within each aggregation interval.
To generate a report, use the instructions in Display Reports.
The following reports are created:
Click on one of the reports above for more information on that particular report.