Average Time to Abandon is a bar chart with three bars per Queue showing various timeout values. You can show or hide any of the report elements by clicking on the element title below the chart.
By hovering your mouse over a section of the chart, the values for that section are displayed.
Field Definitions
• Hang Up: the average amount of time before hang up during this interval.
• Menu Option: the average amount of time before a menu option was selected during the report interval.
• Timeout: the average amount of time before timeout.