Call Dispositions is a pie chart displaying a representation of how the call delivered to the queue were handled. You can show or hide any of the report elements by clicking on the element title below the chart. When you hide an element, the chart re-adjusts its display to present only the selected elements.
By hovering your mouse over a section of the chart, the values for that section are displayed.
Field Definitions
• Answered: the number of queued calls answered by an Agent during the report interval.
• Hang Up: the number of calls in the queue hung-up by the caller during the report interval.
• Menu: the number of calls delivered to the recorded menu during the report interval.
• Timeout Immediately: the number of calls in which the caller timed-out immediately upon arriving in the queue during this interval.
• Timed Out: the number of calls in which the caller timed-out waiting in Queue during the report interval.