Average Time is a bar chart consisting of two bars showing the average amount of time calls were in "Wait for Answer" and the average amount of time in calls were in "Talk Time". You can show or hide any of the report elements by clicking on the element title below the chart.
By hovering your mouse over a section of the chart, the values for that section are displayed.
Field Definitions
• Wait for Answer: the average amount of time a call waited to be answered during the report interval.
• Talk Time: the average amount of time a call spent talking to an agent during the report interval.