The Agent Performance Reports is a line graph showing data as it evolved over time.
You can show or hide any of the report elements by clicking on the element title below the graph.
Field Definitions
• Signed-In: the total time the agent was signed-in.
• Ready: the total time the agent was in a Ready state.
• Talk Time: the total time the agent spent talking on calls from the selected queues.
• Answered: the total number of calls from the selected queues answered by the agent.
• Missed: the total number of calls offered to the agent but not answered.