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Permissions

Permissions control what types of calls you can make at different times.
To view your permissions, follow these steps:

  1. Click My Personal Details in the navigation pane.
    The Personal Details page is displayed.

  2. Look for your permissions in the My Permissions section of the page.

Permissions types are displayed in a table on the vertical axis, and Business Hours on the horizontal.

Only the System Administrator can change permissions and business hours.

Permission Types

Permission types are listed below:

Call Type

Definition

Emergency (911)

Calls to the number used to report an emergency. In North America, this number is 911. This permission is active for all users at all times.

Internal

Calls to another extension within the same business.

International

International calls to which long distance charges apply.

Local (external)

Calls within the local calling area of your business. No long distance charges apply.

Long Distance

Calls outside the local calling area of your business and outside of your region. Long-distance charges apply.

Operator Assisted

Calls in which the operator is involved, typically resulting in long distance charges.

Regional

Calls outside the local calling area of your business and within your region. Long-distance charges apply.

Toll Free (1-800)

Long-distance calls to which no charges apply. Typically, these numbers begin with 1-800.

Toll Premium

Calls to a toll number to which charges apply. Typically, these numbers begin with 1-900.

Other

 

Redirect inbound call to external number

Allow call coverage, n-way calls, transfer or forward of external calls to an external phone number. Prerequisite: permission to make the external call itself.

Select Long Distance Provider

Include a long distance provider code as part of the dialed digits for a long-distance call. Prerequisite: permission for Long-distance and/or International calls.

Select Regional Provider

Include a long distance provider code as part of the dialed digits for a long-distance call within your region. Prerequisite: permission for Regional calls.