Use the Visual Voice Mail application  to manage and listen to voice mail messages.

Set Up your Mailbox

Before you can use voice mail, you must first set up your mailbox.
To set up your mailbox:

  1. Dial the voice mail Hunt Group number provided by your system administrator.
  2. Follow the verbal instructions to create your personal passcode and to record your name and greeting.
  3. Set up Call Forwarding to direct your calls to the voice mail hunt group number.

Enable Visual Voice Mail

To enable Visual Voice Mail:

  1. Press the blue Menu key  .
  2. Press Settings.
  3. Press Message Key Config.
  4. Select Open Voice Mail App.
  5. Press Save.

Opening the Visual Voice Mail Application

You can open the Visual Voice Mail application by pressing the Voice Mail icon  from the Gadget Sidebar.
You can also open the Visual Voice Mail application by selecting it in the Application list or by using the Settings application to program a key (either a feature key or the Message key,  ) to open it. See Program Feature Keys Using the Settings Application.

Note: You must log out of Visual Voice Mail before you can access your voice mailbox from the dialpad.

 

Log Into Your Mailbox From Your Own Extension

To login to your mailbox from your extension:

  1. Open the Voice mail application. 

 

Note: The mailbox number assigned to the prime extension of this phone is displayed. If this is not your mailbox number, see Log into your mailbox from another extension. If there is no mailbox associated with the phone's primary DN, the voice mail application displays the Guest Mailbox. In this case, see Log into your mailbox from another extension.

  1. Enter your passcode.
  2. If you wish to have the system remember this passcode, press Remember my passcode to enable the check box ().
  3. Press Login.

 

Note: While you are logged into your mailbox, no indication of any new messages arriving is provided until you log out and log in again.

Log Into Your Mailbox From Another Extension

To login to your mailbox from another extension:

  1. Open the Voice mail application. 
  2. Press Connect as Guest.
  3. Enter your mailbox number.
  4. Press Enter Passcode.
  5. Enter your passcode.
  6. Press Login.

 

Note: If you wish to return to the owner login window, press Connect as owner at any time.

 

Log Out Of Your Mailbox

To logout of your mailbox:

  • Press Logout. This closes the Voice Mail application.

    Note: After five minutes of inactivity, you are automatically logged out of your mailbox and the Voice Mail application closes. When you close the Voice Mail application, you are not automatically logged out of your mailbox.

    About the Visual Voice Mail Main Window

    The diagram below illustrates the main voice mail window.

    The Voice Mail Application Main Window
    The Voice Mail application main window contains a reverse chronological list of the voice messages in your mailbox, with the newest message listed first. Use the Navigation keys to scroll through the messages. By default, only new messages are listed when the main screen opens. You sort the list by message type using the sorting keys (All, New, Urgent, Recorded, Saved) in Control keys area. Messages are marked in the following ways:

    Icon

    Type of Message

    New (never played)

    New Confidential

    New Urgent

    New Confidential Urgent

    Saved

    Saved Confidential

    Saved Urgent

    Saved Confidential Urgent

     

    Recorded calls recorded using the Record A Call feature

    Note: Confidential messages cannot be forwarded.

     

    Display Message Details

    To display details about a message:
  1. Open the Voice mail application. 
  2. Login to your mailbox.
  3. Press on a message in your message list. The Message Details window displays showing the following information about your message:
  • Message sender name and number (if available)
  • Message type: new, saved, confidential, urgent or recorded, receipt confirmation
  • Date, time and duration of message

Message Details
The Message Details Window
In this window, you can save (Keep), play, or delete (Discard) the message. You can send the voicemail to your email if the To Email feature is enabled or Give it to another user. You can dial the message sender or add the message sender to your contact list in the People application.

  1. To view other messages and their details, use the Navigation keys or to move up or down through your message list.

 

Play a Voice Message

  1. Open the Voice mail application. 
  2. Login to your mailbox.
  3. Select a message in your message list.
  4. Press Play. Control the play of the message via the following command buttons:
  • Stop ( )
  • Pause ( )
  • rewind the message by five seconds ( Skip)
  • fast forward the message by five seconds (Skip )
  • go to the beginning of the message ( To start)
  • go to the end of the message (To end )

 

Note: The audio connection is terminated after 30 seconds of idle time.

Dial Message Sender

To dial the phone number of a message sender:

  1. Open the Voice mail application. 
  2. Login to your mailbox.
  3. Do one of the following:
  • In the main window Message List, press the Dial icon to the right of the message.
  • Select a message in your message list to display the Message Details, and then press Dial.

If there is no known number, the Dial icon is disabled in the message list.
If the number is external, enter the required prefix digit (for example "9") to access an outside line before pressing Dial. When dialing from the window Message List, the number is dialed as displayed; no prefix entry is allowed.
Pressing Dial will display the Phone application if Open on Made Calls is enabled in the Call Notification preferences in the Settings application.

Save a Message

To save a message:

  1. Open the Voice mail application. 
  2. Login to your mailbox.
  3. Press on a message in your message list.
  4. Press Keep. The saved message is removed from the new list and added to the saved list.

Delete a Message

To delete a message:

  1. Open the Voice mail application. 
  2. Login to your mailbox.
  3. Press on a message in your message list.
  4. Press Discard. The next message in the message list is displayed. If the last message in the list was deleted, the Message Details window is closed.

Add a Message Sender to Your Contacts List

To add a sender to your contact list:

  1. Open the Voice mail application. 
  2. Login to your mailbox.
  3. Select a message in your message list.
  4. Press To People.

The contact is added to your contacts list in the People application. If the contact already exists in your contact list, it is not added.

Forward a Message to Another Mailbox

You can only forward messages to internal mailboxes. Confidential messages cannot be forwarded.
To forward a message to another mailbox:

  1. Open the Voice mail application. 
  2. Login to your mailbox.
  3. Select a message in your message list.
  4. Press Give.
  5. Enter the recipient's mailbox number.
  6. Press Send message.

Forward a Message to Your Email Address

You can only forward a message to your email address if the Forward to Email feature is enabled on your system. You can tell that the feature is disabled by To Email button on your phone shown as disabled.
To forward a message to your email address:

  1. Open the Voice mail application. 
  2. Login to your mailbox.
  3. Select a message in your message list.
  4. Press To Email.

The message is forwarded to your email address. If you have set your preference in the Desktop User tool to delete messages when forwarding, the message is deleted (but remains in the list until you log out of your mailbox).