Hold

To place a call on Hold:

  1. Press  (HOLD).
  2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call.

 

Note: You can only retrieve a call from hold when the phone is idle.

To retrieve a call from Hold, do one of the following:

  • Lift the handset and press the flashing line key or Float Key (see page ).
  • Press the flashing indicator.
  • Use the Add Held feature to conference into the held call.

To retrieve a call from Hold at another phone, do one of the following:

  • Press the flashing line key.
  • Dial the appropriate feature access code and the number of the station that placed the call on Hold.

Mute

Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.
To turn Mute on during a call:

  • Press  (MUTE). The  (MUTE) light turns ON.

To turn Mute off and return to the conversation:

  • Press  (MUTE). The  (MUTE) light turns OFF.

 

Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is automatically enabled and the MUTE light turns OFF.

 

Transfer

To Transfer an active call:

  1. Press  (TRANS/CONF).
  2. Dial the number of the third party.
  3. Do one of the following:
  • To complete the Transfer, hang up.
  • To announce the Transfer, wait for an answer, consult, and hang up.
  • To cancel the Transfer, press  (CANCEL).

To transfer an active call during headset operation:

  1. Press  (TRANS/CONF).
  2. Dial the number of the third party.
  3. To complete the Transfer, press the Release feature key.

Direct Transfer to Voice Mailbox

You can transfer an active call directly to the requested party's voice mailbox using the  (MESSAGE) key. If your phone has Visual Voice Mail programmed to the Message key, you can configure a programmable line key as a Message key or provision a Speed Call key that contains the Direct Transfer to Voice Mail feature access code (FAC).
To transfer an active call to third party's voice mailbox using the Message key:

  1. Press  (MESSAGE).
  2. Dial the destination number using any valid dialing method: keypad, DSS/BLF key, Speed Call or Personal Speed Call key, Call History, Phonebook.
  3. Do one of the following:
  • To complete the Transfer, hang up or press the Release feature key.
  • To abort the Transfer, press  (CANCEL) at any time before the last digit in the destination number is dialed.

To transfer an active call to third party's voice mailbox using a Speed Call key:

  1. Press  (TRANS/CONF).
  2. Enter the feature access key (FAC) or press the Speed Call key that contains the FAC.
  3. Dial the destination number using any valid dialing method: keypad, DSS/BLF key, Speed Call or Personal Speed Call, Call History, Phonebook.
  4. Do one of the following:
  • To complete the Transfer, hang up or press the Release feature key.
  • To abort the Transfer, press  (CANCEL) at any time before the last digit in the destination number is dialed.

 

Note 1: Both the FAC and the destination number can be programmed to a single Speed Call key.

Note 2: When the phone is in idle state and there are no messages in the mailbox, pressing the Message key connects you directly to your voice mail.

Conference

To form a Conference when a two–party call is already in place, or to add another party to an existing Conference:

  1. Press  (TRANS/CONF).
  2. Dial the number of the next party.
  3. Wait for an answer.
  4. Press  (TRANS/CONF).

To leave a Conference:

  • Hang up or press  (CANCEL).

Conference Split

To Split a Conference and speak privately with the original party:

  • Press the Split softkey.

Add Held

To move a call on hold to another line appearance:

  1. Press an available line key.
  2. Press the AddHeld softkey.
  3. Press the flashing line key.

To add a call on Hold to an existing conversation or conference:

  1. Press the AddHeld softkey.
  2. Press the flashing line key.

Swap

To call another party when you are in an established two–party call:

  1. Press  (TRANS/CONF).
  2. Dial the number.

To alternate between the two parties:

  • Press the Trade Calls softkey.