The Abandoned media grid displays abandoned call information and enables agents to call back abandoned callers.
NOTE:
- Abandoned call information is automatically deleted from the Abandoned media grid after 24 hours.
- Abandoned calls cannot be transferred to agents.
To call back an abandoned caller
- Right-click the row of the abandoned call you want to call back, and select Call to automatically dial the abandoned caller. Each time an agent attempts to call back an abandoned caller, their name and ID are attached to the call record and display in the Last callback employee column of the Abandoned media grid.
- After you have contacted the abandoned caller, right-click the row associated with that call, and select Delete to remove the abandoned call record from the Abandoned media grid.