ACCESSING INTERACTIVE VISUAL QUEUE

You access Interactive Visual Queue by logging on to Contact Center Client and then opening the Real-time toolbar.

To open an Interactive Visual Queue monitor

1. Log on to Contact Center Client.
2. In the Contact Center Client ribbon, click Real time.
3. Click Interactive Visual Queue.
   • The Add/Remove device IDs window opens.
4. Select a queue from the Queues list and click OK.

See Figure 52.
NOTE: Virtual queue groups are shown in the Queue groups list.

Figure 52: Interactive Visual Queue monitor