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Call List Columns

The following are the current Call List Column header options and a brief description of each:

  • Account Code -

    Account code entered during the call (if applicable).

  • ACD Agent - ACD Agent associated with the call.

  • ACD Group

    -

    ACD Group associated with the call.

  • Area Code -

    Area Code of the inbound or outbound call (if available).

  • Call Answered -

    Yes/No indicates if the call was answered.

  • Call Direction -

    Inbound or outbound direction of the call.

  • Call Recorded - Yes/No indicates if the call was recorded.

  • DNIS/DID - DNIS or DID (if available).

  • Duration - The length of time of the call from start to finish.

  • Extension - Last extension involved with the call.

  • Extension Description

    - Programmable descriptor field for the extension (can be agent's name or other value to identify the owner of the extension).

  • Issued Share - Represents calls/call segments you have shared with others.

  • Originial User - The person who initiated the first shared call/call segment.

  • Outside Name - Name of the outside caller for inbound calls (if available).

  • Outside Number - Number of the caller for inbound or outbound calls (if available).

  • PVD Origin - The origin of the call recording document; options can include:

    • Call Recording Capture  

    • Imported

    • Sliced

    • Merged

    • Unknown

  • PVD Pathname - Location where the PVD is stored.

  • Read - Displays as an envelope in the column header; an unread call looks like a closed envelope and a  read call looks like an open envelope.

  • Received Share - Represents calls/call segments that have been shared to you.

  • Ref ID - Call Document reference identification number.

  • Save Until - Date the call document is tagged as being saved until (default is blank).

  • Share Expires - The date until you are able to view the shared call/call segment.

  • Share Recipient - The person receiving the shared call/call segment.

  • Sharing User - The person who sent the shared call/call segment to you.

  • Start Date/Time - Date and Time the call started.

  • Subject - Extra information added to the call by another MiVoice Call Recording application.