About Your Phone Applications 5330e / 5340e
Your 5330e and 5340e IP Phones provide applications that simplify the use of your phone.
To open the Applications window, press the blue Menu key. The Applications home window gives the current status of your phone's applications. To open an application, press the key beside the application name:
- People (5340e IP Phone only): Use the People application to add, delete and edit contact names and numbers. You can also dial anyone on your contact list from the People application. The People window displays up to eight contacts per page, ordered alphabetically by last name For information on using the People application, refer to Setting Up Your Contact List and Dial From Your People Application.
- Call Forwarding: Use the Call Forwarding application to quickly set Call Forward Always and to create Call Forward profiles that identify where to send your incoming calls. The Call Forwarding window shows a list of your Call Forwarding profiles and indicates which one is active. See Call Forward for more information on how to add, edit, delete, and activate Call Forwarding profiles.
- Call History: Use the Call History application to display lists of the calls that you have missed, made, and answered. This feature allows you to filter the call records and display information on each call on the list. See Using the Call History Application for more information.
- Conference Unit: Use the Conference Unit application to control the 5310 IP Conference Unit. Use this application to turn the conference unit off or on, to adjust the volume, or to put the conference unit into Presentation mode. You can only run one Conference Controller session at a time. The Conference Unit application is available only when your phone is connected to a 5310 Conference Unit. See Using Your Phone with the 5310 Conference Unit for more information.
- Cordless Module and Accessories: Use the Cordless Devices application to configure and view status of cordless DECT and Bluetooth accessories. See Using the Cordless Module for more information.
- Settings: Use the Settings application to display and quickly change your phone's current communications settings. See Using the Settings Application for more information.
- Help: Provides access to Launch PC Help and Quick Help and displays a list of the key icons.
- Call Info: Use the Call Info application to display caller information on your phone's prime line. Call Info appears automatically on incoming calls if the Call Notification—Display Call Info Setting is enabled and Call Info is available
You can press the programmed application key from the default Phone Window. For information on programming keys, see Programming Features On Your Keys.
Using the Settings Application
The Settings application provides a single location to access all your phone settings. Select any of the options below to access a window where you can view and configure settings for your phone. The Settings window provides the following:
- User Information: Use to specify your name and phone number.
- Languages: Allows you to select the language in which phone prompts and applications appear. Supported languages are English, French, Spanish, German, Dutch, Italian, and Portuguese. Note: The system can support up to three languages at one time. Language choices appearing in the phone display are controlled by ICP programming.
- Text Size: Allows you to specify the font size (large or small) for the 5340e IP Phone.
- Programmable Keys: Use to assign features to the Programmable Keys that are available in the Phone application.
- Call Notification: Use to specify that the Phone application behavior when incoming or outgoing calls occur.
- Brightness and Contrast: Allows you to adjust the display brightness and contrast of your phone.
- Screen Saver: Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display.
- Audio Feedback: This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the setting.
- Message Key Configuration: Allows you to configure the Message key.
- External Message: Allows you to program your phone to launch the Phone application when it displays special messages in the Information Display area.
- PC Connectivity: Allows you to enter a password that is used by the phone to establish communications with the PC-resident Unified Communicator (UC) Express application. See the Unified Communicator Express User Guide at http://edocs.mitel.com for details.
- About 5330e/5340e IP Phone: This screen displays the software release.
Using the Call History Application
Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest log is replaced each time a new call is missed, made, or answered.
From this application, you can
- display logs by type
- display call information (if available) for the logs
- return missed calls by pressing a key (5340e IP only)
- delete or modify digits before saving or dialing a call
- delete logs
If you are a hot-desk user, you can view and maintain your call history logs when you are logged into another extension.
View Call Log Details
- From the idle display, press the blue Menu key and then press Call History. (Missed Calls) appears next to the key label if you have missed calls.
- Press
- Missed to view your missed calls (if any).
- All to view a list of all logs (5340e IP only)
- Answered to view logs of your incoming calls
- Made to view logs of your outgoing calls.
- Use the navigation keys at the bottom of the display to move to the previous, first, or next page of logs. The total number of logs in the current list is shown in the bottom left corner of the display. The bottom right corner shows the range of logs (for example 1 -7) that are currently displayed.
- Press the key to the right of the log to call the contact (5340e IP Phone only)orPress the key to the left of the log to display the call details:
- Name and number (if available)
- Log type and number of attempts (for example 2x)
- Type of call: Transfer (Tsf.) or Conference (Conf.)
- Time and date of log
- Duration of call in hours:minutes:seconds (for Made and Answered logs).
- Do one of the following:
- If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number. If an outgoing prefix is required to access an external trunk, you must add the digit(s). Press Dial to call the number or press To Contacts to save the contact details to the People application (5340e IP Phone only).
- Press or at the bottom of the set to display details for another log.
- Press Close to return to the previous list.
Review Call Log Icons
- Press the blue Menu key, press Help, and press Key Icons.
- Press or to navigate to the list of Call History icons. Note that "New" logs are any logs that have been generated since the last time you accessed the Call History application.
Delete Logs
To delete an individual log press the key to the left of the log to display the call details and then press Delete Log Entry.
To delete all logs by type
- From the idle display, press the blue Menu key and then press Call History.orPress the Call Hist feature access key. (Missed Calls) appears next to the key label if you have missed calls.
- Press
- Missed to view your missed calls (if any)
- All to view all logs (5340e IP only)
- Answered to view logs of your incoming calls
- Made to view logs of your outgoing calls.
- Press Delete List to delete all logs from the currently displayed list.
- You are prompted to confirm the delete. Press Delete.
Getting Help
To access the 5330e/5340e IP Phone help and documentation:
- Press the blue Menu key.
- Press Help. You have the following options:
- Press Launch PC Help to display http://edocs.mitel.com.
- Press Key Icons or Quick Help.
- Press or at the bottom of the set to view items for the selected help option.
- Press Close.
Tips for Setting up Your Phone
After you receive your 5330e/5340e IP Phone, use the options in the Settings application to customize your phone. After customizing your phone, press the blue Menu key to verify the settings are correct. Now, you are ready to begin using your phone.