You can only report on licensed extensions. The number of extensions you license in YourSite Explorer must be consistent with your software license.

NOTE:

  • Ring Groups require a minimum of MiVoice Business 7.0. Customers running versions of MiVoice Business lower than 7.0 using Ring Groups may have real-time and reporting statistics populate based on their Ring Groups, but these statistics are not supported and will be inaccurate due to changes in the data provided by MiVoice Business.
  • You can run extension reports to cost attendant call activity (SMDR Attendant Extension reports). When you create the attendant extension in the YourSite database, you must use the attendant reporting number found on the switch (for example, ATT1) as the extension reporting number. The numbers must be identical. If the switch uses a capital letter, you must use a capital letter in the YourSite database. These SMDR attendant extension reports use data collected from the SMDR stream. If you want to report on traffic attendant activity, you must have the Traffic Analysis application. Traffic attendant reports use data collected from the traffic stream.
  • When an employee is associated to only one extension, employee reports and extension reports run for that employee will contain identical data. The same is true for extension and employee group reports. Thus, configuration can be simplified by creating an extension for each employee, instead of configuring an employee and then associating an extension to that employee. However, when more than one extension or one or more Account codes are associated to an employee you must configure the employee and then associate the appropriate extensions and Account codes to the employee.
  • Event reports derive their data from the ACD real-time event stream. Event reports on non-ACD extensions use the MiTAI stream. All other reports derive their data from the SMDR stream.

Extension reports on individual extensions and extension groups provide an indication of activity on extensions.

The Extension reports are listed below:

Performance reports
• Extension and Extension Group Performance by Account Code
• Extension and Extension Group Performance by Day of Month
• Extension and Extension Group Performance by Day of Week
• Extension and Extension Group Performance by Month
• Extension and Extension Group Performance by Period
• Extension Group Performance by Extension

 

 


Voice Extension and Extension Group Performance by Account Code

The Extension and Extension Group Performance by Account Code reports show the voice account code activity of the extension and extension group for the shift duration and day(s) you specify. (See Figure 65.)

The Extension and Extension Group Performance by Account Code reports provide the following information:

 

 

 




Figure 65: Voice Extension Group Performance by Account Code

 

 

 

 


Voice Extension and Extension Group Performance by Day of Month

The Extension and Extension Group Performance by Day of Month reports show the call activity of the extension and extension group across 15-, 30-, or 60-minute intervals for the shift duration and day(s) you specify. (See Figure 66.)

The Extension and Extension Group Performance by Day of Month reports provide the following information:

 

 

 



 

Figure 66: Voice Extension Group Performance by Day of Month

 

 

 

 



Voice Extension and Extension Group Performance by Day of Week

The Extension and Extension Group Performance by Day of Week reports show the call activity of the extension and extension group across 15-, 30-, or 60-minute intervals over the days of the week. When this report is run for more than one week, the data is summed for each day of the week. For example, if the report is run for two weeks, the data found under Monday represents the summed total of the two Mondays and the data found under Tuesday represents the summed totals of the two Tuesdays. (See Figure 67.)

The Extension and Extension Group Performance by Day of Week reports provide the following information:

 

 




 

Figure 67: Voice Extension Group Performance by Day of Week

 

 

 

 


Voice Extension and Extension Group Performance by Month

The Extension and Extension Group Performance by Month reports show the call activity of the extension and extension group across 15-, 30-, or 60-minute intervals for the shift duration and day(s) you specify. (See Figure 68.)

The Extension and Extension Group Performance by Month reports provide the following information:

 

 



 

Figure 68: Voice Extension Group Performance by Month

 

 

 

 



Voice Extension and Extension Group Performance by Period

The Extension and Extension Group Performance by Period reports show the call activity of the extension and extension group across 15-, 30-, or 60-minute intervals, for the shift duration and day(s) you specify. (See Figure 69.)

The Extension and Extension Group Performance by Period reports provide the following information:

 

 



 

Figure 69: Voice Extension Performance by Period

 

 

 

 



Voice Extension Group Performance by Extension

The Extension Group Performance by Extension report shows the activity of each extension of a specific extension group for the shift duration and day(s) you specify. (See Figure 70.)

The Extension Group Performance by Extension report provides the following information:

 

 




 

Figure 70: Voice Extension Group Performance by Extension