1. Dashboards. Configure one or more widgets to show Agent or Queue data.
2. Inbox. This is where an Agent works with ACD offerings.
3. History. Historical ACD data for the Agent.
6. Feedback Tool. Comments are delivered to the developers.
7. Current Agent Load.
8. Contact Search. Can trigger a call to the contact.
9. Agent's User Circle Image with Presence light.
10. Agent's Name and current Status.