Queue Conversations View
The queue conversations view allows Agents and Supervisors to view a list of the active items in real time for each queue.
There are two ways to get to this view:
- Click on a queue from the Queue Now Dashboard Widget
![](/enterprise/files/33784803/33784800/1/1492539734191/image2017-4-11+9%3A55%3A42.png)
- Click on "Queues" in the left navigation panel
![](/enterprise/files/33784803/33784801/1/1492539734183/image2017-4-11+9%3A54%3A57.png)
![](/enterprise/files/33784803/33784802/1/1492539734163/image2017-4-11+15%3A19%3A59.png)