History
The History View displays the Agent's historical ACD interactions from all media types.
To access History, click on History in the left navigation panel.
![](/enterprise/files/33784810/33784807/1/1492539781522/image2017-4-4+8%3A59%3A1.png)
You can now view your historical interactions.
![](/enterprise/files/33784810/33784808/1/1492539781514/image2017-4-4+9%3A34%3A32.png)
Please note:
- You can search using the search field.
- You can sort using the Filter options.
- You can see the details of a past interaction by clicking on it.
- You can Forward an interaction (email it to another person) by flying in from the left side and clicking
![](/enterprise/files/33784810/33784809/1/1492539781490/image2017-4-4+9%3A5%3A18.png)