History
The History View displays the Agent's historical ACD interactions from all media types.
To access History, click on History in the left navigation panel.
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You can now view your historical interactions.
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Please note:
- You can search using the search field.
- You can sort using the Filter options.
- You can see the details of a past interaction by clicking on it.
- You can Forward an interaction (email it to another person) by flying in from the left side and clicking
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