To access the Call Details View
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Select the desired call or calls from the Call Explorer view.
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Click the View Selected button at the bottom right of the screen.
This opens the Call Details View.
From this screen you may add a New Annotation, Share a call recording or a segment of a call recording, or Export a call recording or segment of a call recording.
The Call Activity section allows you to see:
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Sections of the call that were and were not recorded
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Sections of the call you do and do not have permission to listen to
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Outside parties and extensions
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Account codes
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Extra information
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Annotations
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Time line for the duration of the call
To navigate back to the Call Explorer view, click on the word Call Explorer at the top of the screen.
