To modify an existing Rollover group, follow these steps:
- Expand Company Settings and click Call Groups in the left menu.
- Click on specific Rollover group to edit.
- Modify the Rollover group name if required. The Name field cannot be left blank.
- Modify the Queue checkbox if necessary.
- Update the Members of Call Group list for the selected Rollover group (optional).
- Modify whether the group members are locked to the selected Rollover group (optional).
- Modify the call coverage for the selected Rollover group (optional). See Configure Call Group Call Coverage.
- Click Save.
Please note:
If a Rollover group has no members assigned to it, or if all members are logged out of their phones, the call goes immediately to call coverage.