Call group call coverage determines how a call is handled if none of the call group members answer the call. Call coverage applies only to Broadcast, Hunt, and Rollover groups. The monitor primary call coverage applies to incoming calls to a monitor group. For incoming calls to a member of a call pickup group, the call coverage setting of that member applies. The call coverage options available are: Employee VoiceMail, Auto Attendant, Employee, and Another Phone Number.
To configure call group call coverage, follow these steps:
- Expand Company Settings and click Call Groups in the left menu.
- Click on the specific Broadcast, Hunt, or Rollover call group to edit.
- From the Call Coverage section, select one of the following call coverage options:
- Employee Voice Mail: This directs the call group call to the selected employee's voicemail box.
- Auto Attendant: This directs the call group call to the Auto Attendant selected from the adjacent list.
- Employee: This directs the call group call to the employee selected from the adjacent list.
- Another Phone Number: This directs the call group call to the phone number in the adjacent text box.
4. Define when call coverage will take effect.
- Broadcast and rollover groups: From the Number of rings before sending this call group's call field, select the number of times you want the phones to ring before call coverage takes effect.
- Hunt groups: From the Number of rings before sending this call group's call field, select the number of times you want the phones to ring before call coverage takes effect.
5. Click Save.
Please note:
No default call coverage is provided when a new Broadcast, Hunt or Rollover group is added. If call coverage is not configured for a call group, an incoming call will ring until the caller hangs up.