Admin Level Learning

Auto-Attendants

• Plan for Teams Auto Attendants and Call Queues
• Set up a Microsoft Teams Auto Attendant
• Set up holidays in Microsoft Teams
• Routing calls with Auto Attendants and Call Queues

Call Queues

• Plan for Teams Auto Attendants and Call Queues
• Create a Call queue in Microsoft Teams
• Routing calls with Auto Attendants and Call Queues

Policies

• Calling Policies
• Emergency Policies  <then scroll down to this topic>
• Dynamic Emergency Calling
• Voice Application Policies  <then scroll down to this topic>

Other

• Shared Voicemail