UniVoIP will provide any customer that requests configuration assistance, one or more dedicated working sessions for call flow configuration. The customer shares their screen, and a UniVoIP Engineer provides guidance based on the customer's requirements. The customer will need administrative access to their Microsoft 365 Admin Center, Microsoft Teams Admin Center and UniVoIP's Service Control.

Typical Topics

  • Auto Attendants

  • Call Queues

  • Resource Accounts

  • Phone Number Assignments

  • Shared Voicemail

  • Calling Policies

  • Voice Application Policies

  • Emergency Policies

  • Caller ID Policies

  • Users for a Shared Device