The My Settings page acts as your home page, and is the first page you see when you log in. You will find a number of quick links for common user actions:

My Personal Details

Using the My Settings page, you can perform the following tasks:

My Phones

Using the My Phones page, you can perform the following tasks:

When the phone model is known, an asterisk [*] beside the model indicates that you are logged into that device model. There is no asterisk when a logged-in phone model is unknown or when you are not logged in to any device.
When it is a known model, the layout of your first logged-in device is shown in the phone keys layout image. If the first logged-in device is an unknown model or if you are not logged into any device, the image of a Mitel 5224 phone is shown.

List of Devices

The My Phones page shows a list of devices that you are logged into, including

  • Label–an editable field for the name of the device
  • Phone Name–a drop-down list of available phone names
  • Identifier–MAC or SIP URI
  • Intercom Recipient–click to designate this device as your intercom recipient. Both Minet and Enhanced SIP devices can be selected as an Intercom Recipient; however, intercom to a generic SIP device is not supported and the system displays n/a in this column.
  • Click to Call Originator–click to designate this device as your click to call originator
  • Logout Device–check to log out from the device.

To save any changes, click Save Device Changes.
The system returns Saved Successfully.

Program Memory Keys

You can Program Memory Keys on Mitel Phones and Program Memory Keys on VVX Phones.
When you are multi-desked and activate DND, any VVX phones are also be considered to have DND active as it is an account/extension feature, not a phone feature. The same applies to other toggle features, such as Call Forwarding (Always), Twinning, and so forth.

Program Memory Keys on Mitel Phones

Any features that you assign to the memory keys remain associated with your extension regardless of which model phone you log into, which means that if you program memory keys when selecting a model with a large number of programmable memory keys (such as the Mitel 5224 IP phone), and then log into a model that has fewer programmable memory keys (such as the Mitel 5212 IP Phone), some of the keys (the left hand column) are not visible to you (although any of the programmed memory keys could be active).
Supported phone models include the following:

Other phones are also supported with limited features. See Other Phones.
To program features to memory keys, follow these steps:

  1. Click My Phones in the left menu.
    The system displays the My phones page.
  2. Select the phone name from the Phone Name drop-down list.
    When the phone model is known, an asterisk [*] beside the model indicates that you are logged into that device model. There is no asterisk when a logged-in phone model is unknown or when you are not logged in to any device.
  3. For Mitel 5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 phones, select the appropriate Page number.
  4. Select the memory key that you want to program by selecting the appropriate button icon.
    The Program Memory Key Details page appears.
  5. Complete the following fields. See Programmable Memory Key Features.
    • Feature: Select the feature to be programmed.
    • Label: (Optional) Type in a description. If no description is typed the system default will be applied.
    • Details: Select from a drop-down list or type in the required number without any spaces or characters. Not all features require this field.
    • Status: (Only appears with the Forward features). Select Active or Inactive. You will be able to Activate or deactivate the feature by pressing this memory key on the phone once it is programmed.

      6. Click Save.

      7. Click Close Window.

Your phone key profile is now updated.

  • Repeat steps 3-7 for each memory key to be programmed.
  • To cancel your changes, click Close Window instead of Save in step 6.

Program Memory Keys on VVX Phones

Any features that you assign to the memory keys remain associated with your extension regardless of which model phone you log into, which means that if you program memory keys when selecting a model with a large number of programmable memory keys, and then log into a model that has fewer programmable memory keys, some of the keys (the left hand column) are not visible to you (although any of the programmed memory keys could be active).
Supported phone models include the following:

Line/BLF Keys

Each VVX phone has two predefined Line Appearance keys and a model-specific number of Line/BLF keys that you can configure as:

Predefined Soft Keys

Each Polycom VVX phone has five default keys that can be toggled to enable and display features on your phone, including

  • Log out
  • Redial
  • Paging
  • Forward
  • DND

None of these keys allow the feature type to be modified. However, with the exception of the Log out and Redial keys, you can unassign features. When Unassigned, the default key is deselected (shown with    ) and the key does not display on phone. When assigned, the key shows    and the key displays on the phone.


You can re-position Predefined Soft Keys in relation to the Programmable Soft Keys on your phone:

  1. Click Change Position.
    The system returns a popup window with a dropdown list indicating the position of the keys.
  2. Select a new value from the drop-down list.
  3. Click Save

Programmable Soft Keys

To program features to memory keys, follow these steps:

  1. Click My Phones in the left menu.
  2. The system displays the My phones page.
  3. Select the phone name from the Phone Name drop-down list.
    When the phone model is known, an asterisk [*] beside the model indicates that you are logged into that device model. There is no asterisk when a logged-in phone model is unknown or when you are not logged in to any device.
  4. Select the memory key that you want to program by selecting the appropriate button icon.
    The Program Memory Key Details page appears.
  5. Complete the following fields. See Programmable Memory Key Features.
    • Feature: Select the feature to be programmed.
    • Label: (Optional) Type in a description. If no description is typed the system default will be applied.
    • Details: Select from a drop-down list or type in the required number without any spaces or characters. Not all features require this field.
    • Status: (Only appears with the Forward features). Select Active or Inactive. You will be able to Activate or deactivate the feature by pressing this memory key on the phone once it is programmed.

      6. Click Save.

      7. Click Close Window.

Your phone key profile is updated.

  • Repeat steps 3-7 for each memory key to be programmed.
  • To cancel your changes, click Close Window instead of Save.

Program Memory Keys on PKM

To program the memory keys on a Programmable Key Module (PKM), follow these steps:

  1. Click My Phones in the left menu.   The system displays the My phones page.
  2. Select the PKM model from the Phone Model drop-down list.
    Your options are Mitel 5412 PKM, Mitel 5448 PKM-1, or Mitel 5448 PKM-2. Only choose the Mitel 5448 PKM -2 if this is the second PKM unit to be attached to the phone. You should not combine a 5412 PKM with a 5448 PKM as this is not a supported configuration.
  3. If you are programming a Mitel 5448 PKM, select the section of keys that you want to program. The choice is Left Bank or Right Bank.
  4. Select the memory key that you want to program by moving the mouse over the button and left-click.
    The system displays the Program Memory Key Details page.
  5. Complete the following fields. See Programmable Memory Key Features.
    • Feature: Select the feature to be programmed.
    • Label: (Optional) Type in a description. If no description is typed the system default will be applied.
    • Details: Select from a drop-down list or type in the required number without any spaces or characters. Not all features require this field.
    • Status: (Only appears with the Forward features). Select Active or Inactive. You will be able to Activate or deactivate the feature by pressing this memory key on the phone once it is programmed.

      6. Click Save.

      7. Click Close Window.

Your phone key profile is updated.

  • Repeat steps 3-7 for each memory key to be programmed.


To cancel your changes, click Close Window instead of Save in step 6.
The LEDs on the PKM are the same as on the phone except that they are always red.

Programmable Memory Key Features

The table below shows the features available to program on a memory key by the user and a description of fields required. Only the memory keys on your phone can be custom configured. Options that require an LED memory key are labeled LED.

Feature

Description

Label

Details

Status

Default

Assign the Default option if you have customized a preset key configuration and want to return a previously customized key back to its default value.

Unassigned

N/A

N/A

Account Code

Assign the Account Code option to a memory key to associate an Account Code to a call before or during the call.
Note: The Account Code option is not displayed if the Account Codes feature is not enabled for your business.

Account Code

1) Leave the details box blank if you want to be prompted for an Account Code after selecting the Account Code key.
2) Type an Account Code in the details box if you want the Account Code key to behave like an Account Code Speed Dial key. In this case when you select the Account Code key, the Account Code that you entered will automatically be assigned to the call.
Note: Account Codes are accepted on EST phones only during an active call.

N/A

ACD SignIn/SignOut

Use the SignIn/SignOut feature to toggle ACD SignIn/SignOut. Activate this feature by pressing the programmed key on the phone. The default is SignIn.


This feature only affects ACD.

N/A

Company Speed Dial

Assign the Company Speed Dial option to a memory key to dial one of the phone numbers in your External Contacts by pressing the memory key.
Note: This option is displayed if the administrator has configured the system with speed dials.


Select one of the names from this list to enable the Company Speed Dial option.

N/A

Conference Unit (LED)

Assign the Conference Unit option to a memory key to provide control of the conference unit if connected to a Mitel 5320-5320e/
5330-5330e/
5340-5340e/
5360 IP phone.

Conference Unit

N/A

N/A

Directed Call Pickup

Use the Directed Call Pickup (DCP) feature to pick up calls to other users' phones. After pressing the key, you are prompted for the extension of the ringing phone you want to pick up.

Directed Pickup

N/A

DCP keys are not available for users who do not have answer privileges in any Monitor Group.

Directory

Assign the Directory option to a memory key to access internal contacts. This is only appropriate for Mitel 5304 IP phones.

Directory

Not available for SIP phones.

N/A

Do Not Disturb

Assign the Do Not Disturb (DND) option to a memory key to stop calls from going to any device you are logged into.
Note: This memory key assignment is also used for Deflect Call.

DND

Not available for SIP phones.

Select Active or Inactive

Forward to AA (LED)

Assign the [ Forward to AA (Auto Attendant)

Other Features#d2e3939] option to a memory key to forward all incoming calls to the Auto Attendant. To turn the Forward to AA feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled.
Note: The Forward to AA option is displayed if the administrator has configured the system with Auto Attendants.

Forward to ***(AA Number)

Select the Auto Attendant to forward your calls to.

Select Active or Inactive

Forward to Co-worker (LED)

Assign the Forward to Co-worker option to a memory key to forward all incoming calls to a co-worker. To turn the Forward to Co-worker feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled.

Forward to ***(extension number)

Select a user from this list to enable the Forward to Co-worker option.

Select Active or Inactive

Forward to Coverage (LED)

Assign the Forward to Coverage option to a memory key to forward all incoming calls directly to the call coverage you have set up. To turn the Forward to Coverage feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled.

Forward to Call Coverage

N/A

Select Active or Inactive

Forward to Number (LED)

Assign the Forward to Number option to a memory key to forward all incoming calls to a user defined phone number. To turn the Forward to Number feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled.

Forward to ******* (number entered in the details field)

Type the phone number that you want to have your calls forwarded to into the details box.
Note: If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. See Permissions for instructions on how to view your call permissions.

Select Active or Inactive

Forward to Prompt (LED)

Assign the Forward to Prompt option to a memory key to forward all incoming calls to a user defined phone number. To turn the Forward to Prompt feature on, select the associated memory key and, using the phone keypad, type in the number to which you would like to have your calls forwarded. When the memory key LED is lit, the feature is enabled. To turn the Forward to Prompt feature off, select the associated memory key and then the FWDOFF softkey or the # key on the telephone keypad.

Forward

Type in the number you would like to have your calls forwarded to.
Note: If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. See Permissions for instructions on how to view your call permissions.

Select Active or Inactive

Group Voicemail Monitor

Assign the Group Voicemail option to members of a broadcast, hunt or rollover group so that they can monitor and access group voicemail.

Group <extension>VMOnly group members can provision the group voicemail PMK. When group members are removed from a group, all group voicemail PMKs are removed from their phones.
Call Park via Consultative Transfer

Using Call Park via Consultative Transfer, you can park a call using a Basic SIP Terminal (BST) phone, or an analog phone connected to an Analog Telephone Adaptor (ATA). The call can then be retrieved from another phone at your business.

Using Generic Call Park via Consultative Transfer, you can park a call using just a star code.



Handsfree Answerback (LED)

Assign the Handsfree Answerback option to a memory key so that your phone can automatically answer an intercom call and set up a two-way speech path.
Note: This option is displayed if the administrator has made it available to you.

Handsfree Answerback

N/A

Select Active or Inactive

Incoming Calls List

Assign the Incoming Calls List option to a memory key to allow you to see the list of recently received incoming calls to your extension. This has the same function as the CALLS softkey.

Incoming Calls List

Not available for SIP phones.

N/A

Intercom to Co-Worker (LED)

Assign the Intercom to Co-worker option to a memory key to allow you to make a page directly to a co-worker's phone.

Intercom to *** (Co-worker's extension)

Select a user from this list to enable the Intercom to Co-Worker option.

N/A

Intercom to Prompt (LED)

Assign the Intercom to Prompt option to a memory key to allow you to make a page to a co-worker's number that you enter from your phone's keypad after pressing the key.

Intercom to Prompt

N/A

N/A

Join/Leave Group (LED)

Assign the Join/Leave Group option to a memory key to join and leave the selected Call Group by selecting the programmed memory key. The memory key LED is lit when you have joined the selected Call Group.


Select a Call Group from this list to enable the Join/Leave Group option.
Note: The Join/Leave Group option is not displayed if you are not a member of a call group.

N/A

Line Appearance (LED)

Assign the Line Appearance option to a memory key to have a phone line from which you can receive calls, place calls and keep calls on hold.
Note: Line Appearances on a Mitel phone are ordered bottom to top, right to left. Incoming calls will be presented on the first available Line Appearance based on the above order.

Line Appearance

Note: You cannot program a Line Appearance on a PKM. You cannot program a Line Appearance on pages two or three of a Mitel 5320-5320e/
5330-5330e/
5340-5340e/
5360 IP Phone.

N/A

Monitor Call (LED)

Assign the Monitor Call option to a memory key to monitor and answer calls occurring on another user's phone. See Monitor Calls. Note that a Monitor Call Silent option is also available.
Note: Program the same number of Monitor Call keys as the number of simultaneous calls that you want to monitor on the other user's phone. The maximum number of simultaneous calls that can be monitored equals the number of Line Appearances the other user has programmed on their phone. When you program multiple Monitor Call keys for the same Monitor Group, they are ordered bottom to top, right to left. The first Monitor Call key will monitor the first call placed or received by the other user (not necessarily the first Line Appearance) and so on.
Example:
Number of Line Appearances programmed on the "monitored" user's phone: 4
Monitor Call keys programmed: 2
1. The "monitored" user selects his fourth Line Appearance to make a call when none of his other Line Appearances are in use. The first Monitor Call key is used to monitor this call.
2. An incoming call is received on the "monitored" user's first Line Appearance while the fourth Line Appearance is still in use. The second Monitor Call key is used to monitor this call.
3. A second incoming call is received on the "monitored" user's second Line Appearance while the first and fourth Line Appearances are still in use. This call is not monitored as there are only two Monitor Call keys programmed and they are both in use.

Monitor Call *** (extension number of user monitored)

Select the name of the user this key will be monitoring. If the list is empty you cannot program this feature to a key.
Note: Monitor Call is only shown to Profile members who have answer permissions for the specified subscriber.

N/A

Monitor Call Silent (LED)

Assign the Monitor Call Silent option to a memory key to monitor and answer calls occurring on another user's phone. See Monitor Calls. Note that a Monitor Call option is also available.
Note: Monitor Call Silent behaves the same as Monitor Call with the exception that ringing is not used to indicate an incoming call. The Monitor Call Silent option can be used together with or independent of the Monitor Call option. Refer to the Monitor Call entry in this table for details related to programming this option.

Monitor Call Silent *** (extension number of user monitored)

Select the name of the user this key will be monitoring. If the list is empty you cannot program this feature to a key.
Note: The Monitor Call Silent option is only shown to Profile members who have answer permissions for the specified subscriber and is not displayed if you are not a member of a Monitor Group.

N/A

Monitor Phone (LED)

Assign the Monitor Phone option to a memory key to monitor another user's phone to see when their phone is active. Any key that is assigned to monitor another phone also acts as a speed-dial to that phone.
Note: Monitor Phone does not allow you to pick-up calls on another user's line.

Monitor phone *** (extension number of user)

Select the name of the user this key will be monitoring.
Note: The Monitor Phone option is only shown to Profile members who have answer permissions for the specified subscriber and is not displayed if you are not a member of a Monitor Group.

N/A

One Touch Speed Dial

Assign the One Touch Speed Dial option to a memory key to dial a user defined phone number by pressing the associated memory key.


Type the phone number that you want to dial to enable the One Touch Speed Dial option.

N/A

Special Characters

You can use the following special characters in speed dials to allow for conference bridge entries, star codes in digit strings, and pauses.

Comma [,] 

Asterisk [*] 

Octothorpe [#]. Also known as the number sign, hash, or pound sign.

Comma: Inserts a two second pause (default) into a digit string so that you can dial and have digits—for example, a conference bridge code—in the audio path with one touch speed dial. Consecutive pause characters result in a longer pause. For example, assuming the default pause duration, two consecutive pauses result in a four second pause. Non-consecutive pause characters after the first one result in a second, third, and so forth time delay before insertion of the successive digit strings.

Asterisk: Allows for one touch star code dialing. 

Octothorpe/Number sign/Hash:  Acts as an "end of string" or "commit" character. For example, when you are asked to enter your password, followed by the pound sign.


On Demand Call Recording

Use the On Demand Call Recording feature to record portions of your calls.

Unassigned

N/A

N/A

Outgoing Call Privacy

Use the Outgoing Call Privacy feature to block your caller ID on outgoing calls.

Unassigned

N/A

Select Active or Inactive

Page

Use the Page feature to send a page to the selected Page Group or all of the phones at your site. The page is broadcast through the speaker of each available phone.

Unassigned

Group paging is not available for SIP phones.

Select Active or Inactive

Park and Retrieve

Use the Park and Retrieve feature to place a call on hold at a location where another user can retrieve it. When you associate the Park key with a specific location, activating it parks the call at that location; when you associate the Park key with Any, the system automatically selects the location and tells you the location when the call is parked. Press Park/Retrieve or Park on X to retrieve the call.

Park/Retrieve (if Any is chosen), Park on X (if specific location is chosen)

Any, Location 1 to Location 9

N/A

Primary Phone

The Primary Phone designates which multi-desked phone originates click-to-call requests and receives intercom requests. The key can only be active on one phone: pressing it on one phone deactivates it on another.

Primary Phone

N/A

Select Active or Inactive

Pickup

Assign the Pickup option to a memory key to allow you to answer an incoming call to any member of the call pickup group.

Pickup

Selecting Pickup displays the available pickup groups in the Details list. Select a pickup group from the list to enable the Pickup option
Note: The Pickup option is not displayed if you are not a member of a call pickup group. Directed Pickup and Group Pickup are not available for SIP phones.

N/A

Redial List / Dial

Assign the Redial List / Dial option to a phone to display the list of recently dialed calls. The key can also be used to Dial a number displayed on the LCD display (Call lists, Redial lists, and Directory displays). This is only appropriate for Mitel 5304 IP phones.

Redial List / Dial

Not available for SIP phones.

N/A

Transfer / Conference

Assign the Transfer / Conference key to a phone to allow transferring and conferencing of calls. Press once to transfer a call and twice to make an n-way call. This is only appropriate for Mitel 5304 IP phones.

Transfer / Conference

N/A

N/A

Twinning on/off (LED)

Assign the Twinning on/off option to a memory key to allow you to activate or deactivate your twinning feature.

Twinning on/off

N/A

Select Active or Inactive

Unassigned

An Unassigned memory key has no action associated with it.

Unassigned

N/A

N/A

Voicemail

Assign the Voice Mail option to a memory key to allow access to the Voice Mail system. This is only appropriate for Mitel 5304 IP phones.

Voicemail

N/A

N/A

Headset/Handset Toggle

You can program Mitel 53xx series phones with a PMK that toggles a plugged-in headset on and off. When you program a headset key, it appears on your Mitel phones. With both a handset and a headset connected to a Mitel phone, you can toggle between devices. When PFK is lit, the headset is the active device. When the headset is connected to the phone, the headset icon appears in the top left corner.

Headset/Handset

Supported models include

  • MN5312
  • MN5320(e)
  • MN5324
  • MN5330(e)
  • MN5340(e)
  • MN5360
N/A

Please Note: Group Twinning has been added as a programmable button option that can be tied to a particular Call Group.



Select Key Mapping Profile

To help with the programming of your phone keys, choose a key mapping profile with a number of pre-programmed keys. Selecting a Key Mapping Profile will remove any programming you may have done to the keys.
To select a Key Mapping Profile, follow these steps:

  1. Click My Phones in the Navigation pane.
  2. Select a Key Profile from the Current Key Profile drop-down list.


User-customized key mappings remain the same when changing from one key profile to another. However, when you change to a profile where the administrator has locked the same key, the mapping is overwritten. Once overwritten, changing back to the previous key profile does not restore the customized key mapping.

Reset Keys

To clear your key assignments for a given profile, click Reset Keys.

Configure Ring Tones

Distinctive Ringing gives subscribers the ability to choose between pre-defined ring tones. Distinctive Ringing lets users set the ringing tone on their phone to differentiate it from other near-by stations (Distinctive Ringing by Station), differentiate based on whether the call originated from internal or external (Internal/External Distinctive Ringing), and differentiate between calls targeted directly at their extension versus group calls (Call Type Distinctive Ringing).
The originator of the call is used to determine the Internal/External ringing type at the terminating device. Group ringing is only used when the phone is ringing as a result of a group call directly; for example, forwarded group calls do not cause group ringing. A call gets External treatment only if the originator of the call is at the Telco level.
If the ring tone is not configured at the Subscriber level, it defaults to the Tenant level; if the ring tone is not configured at the Tenant level, it defaults to the Telco level.
To configure Ring Tones, follow these steps:

  1. Click My Phones in the Navigation pane.
  2. Click Configure Ring Tones.
    The system returns the Configuring Ring Tones dialog.
  3. Choose the Extension for test. (Tenant Administrator only.)
  4. From the Internal call direct drop-list, select the ring tone you want to use.
  5. From the Internal call via group drop-list, select the ring tone you want to use.
  6. From the External call direct drop-list, select the ring tone you want to use.
  7. From the External call via group drop-list, select the ring tone you want to use.
  8. Click Save.

You can click Test to listen to the sound of the ring tone you have chosen.

Polycom Ring Tones

To select the ring tone for Polycom VVX phones that applies only to Monitor Extension and Pickup Group keys, follow these steps:

  1. Select the ring tone from the drop-down list.
  2. Click Save.

Print Labels

Using Print Phone Labels, you can customize and print labels for the programmable buttons on the phone.

  1. Click My Phones in the Navigation pane.
  2. Click Print Key Labels at the bottom of the Information pane.

The system opens a new window. A PDF Template file will open with templates and instructions for the phone labels.

Each box has a limited space. If the label for that key exceeds the size available, a + sign will appear next to the key. Reduce the number of characters in the label to eliminate the + sign.

  1. Customize the labels and click Print.
  2. You can cut out the labels and insert them under the plastic covers on your phone.
  3. You can save the file to your local drive for future use.
  4. Close the browser window.

My Call Handling

Using Call Handling, you can decide how your calls should be handled when you cannot answer them including when you are logged out of your phone. To view your Call Handling options select the My Call Handling option in the Navigation pane.
Using My Call Handling, you can perform the following tasks:


Calls are processed in order of Call Handling settings, that is

  1. Call Forwarding (Always)
  2. Do Not Disturb
  3. Call Waiting Tone
  4. Selective Call Routing Configuration
  5. Twinning (if applicable)
  6. Call Coverage (Busy/No Answer)

Depending on your dial plan, you may need to prefix 9 + 1 + area code for long distance calls.

Call Forwarding (Always)

Call forwarding lets you immediately forward calls to the selected destination.
You can program a telephone key (see Program Memory Keys) or use WebAdmin to toggle Call Forwarding.
To configure call forwarding using WebAdmin, follow these steps:

  1. In the left-hand menu, select My Call Handling.
  2. From the Call Forwarding section, select from one of the following options:
    • None
    • Call Coverage (Busy/No Answer), and select Call Coverage (Busy/No Answer).
    • Auto Attendant, and select an Auto Attendant from the drop-down list.
    • My Co-worker, and select a Co-worker from the drop-down list.
    • Another Phone Number, and either enter a phone number (including "9" if it is an outside call) or, if programmed, select a phone number from the drop-down list.

The list contains a set of forward to key values and active forward to prompt values. When you input a new number, it is treated as forward to prompt.

      3. Click Save.

Do Not Disturb

Do Not Disturb (DND) immediately redirects all incoming calls to the active call coverage option, and blocks incoming page/intercom requests. Calls do not go to any logged-in device (except group calls where members are not allowed to leave group), rather they go to the active call coverage option. DND overrides twinning: calls do not simultaneously ring a twinned device while DND is active. When DND is deactivated, all user features return to their state prior to DND activation.
You can program a telephone key (see Program Memory Keys) or use the webadmin to toggle DND.
To enable DND using WebAdmin, follow these steps:

  1. In the left-hand menu, select My Call Handling.
  2. In the Do Not Disturb section, check the box.
  3. Click Save.

Call Group Interaction

The following interactions apply to Call Groups. When users

  • Cannot leave the group, group calls (Hunt, Broadcast, and Rollover) are still presented even when DND is active.
  • Are primaries of a pickup group, the call is immediately deflected and the other members are unable to pick up the call.
  • Are secondaries of a pickup group, the call is immediately deflected.
  • Are primaries of a monitor group, the call is immediately deflected and the other members are unable to pick up the call.
  • Are secondaries of a monitor group, there is no audible alert.

Exceptions

The following exceptions apply:

  • Parked Call Reminder overrides DND—Phone rings when a call is parked by the user when DND is active.
  • Call Hold Reminder overrides DND—Hold reminder in effect when user places a call on hold while DND is active.
  • Call Forwarding takes precedence over DND—Call redirects to active CF destination before Call Coverage is invoked.

To activate the feature, press the key that you programmed for DND.
The LED on the keys lights to indicate that the feature is active.
The screen flashes Do Not Disturb ON.

Call Waiting Tone

While you are on an active call, Call Waiting Tone (CWT) provides an audible notification tone alerting you that another call is waiting to be answered on another line appearance. CWT is only supported for MiNET phones. SIP phones may implement a local variant of this feature.
To enable CWT, follow these steps:

  1. In the left-hand menu, select My Call Handling.
  2. In the Call Waiting Tone section, check the box.
  3. Click Save.

When left unchecked, the default behavior for phones is Splash Ring.

Selective Call Routing

When your administrator enables Selective Call Routing (SCR), you can define a series of rules to determine how incoming calls are handled. You can have all calls, or calls from specific numbers, routed to your phone, to a group of phones, directly to voicemail, or rejected. You can also define intermediate and final destinations for each type of call. For example, you can initially route a call to a co-worker's phone and, after a defined number of rings, route it to the Auto Attendant.
See the following topics:

Selective Call Routing Guidelines

Review the following guidelines before configuring Selective Call Routing (SCR).

  • All features defined for an extension function when SCR sends a call to that extension. For example, if an account is part of a Pickup group, and you set up an SCR rule routing certain calls to that extension, those calls are sent to all extensions in the Pickup group.

When an SCR rule routes calls away from an account, any settings for Twinning or Monitor groups defined for that account are not applied.

  • The number of times a call rings is determined by whatever destination (your account, all intermediate destinations and the final destination) has the least number of rings. For example, if one of your intermediate destinations sends the call to My Voicemail after two rings, the call goes to voicemail after only two rings, even if you set SCR to ring your intermediate destinations five times.
  • Every extension is autonomous. Once a call is sent to one of your intermediate destinations, the configuration for that extension takes over. If that extension sends the call immediately to voicemail, the call goes directly to the extension's voicemail, even if you set SCR to ring all your other intermediate destinations five times. In this example, the other intermediate destinations may not ring at all.
  • SCR prevents calls from looping. If your SCR setting sends a call to an intermediate destination, and that intermediate destination includes your extension as part of its SCR settings, the call is not sent back to you.
  • SCR rules do not apply to calls that are received as part of a Broadcast group, Hunt group, or Rollover group (see Call Groups for more information about group call options).
  • Calls routed by SCR rules to accounts (your account and all intermediate and final destination accounts) that are the primary account for Twinning or Monitor groups, or are part of a Pickup group, are processed according to the normal rules for those features. For example, if you are member of a Pickup group and an SCR rule sends a call to your extension, all other members of the group receive a notification.
  • When a subscriber's SCR rule sends a call to a Call Group, the normal rules for that Call Group apply—the first phone to pick up answers the call and stops the other phones ringing or being notified.
  • When your intermediate destination activates DND—either when it is active or pressed during ringing (Deflect Call)—the call leg is dropped and DND is not invoked.
  • SCR rules are applied based on their priority. If you want a rule applied, make sure it is not superseded by a higher priority rule. For example, if the highest priority rule rejects all calls, then no other SCR rules are applied.
  • A rule must be active to be applied. Inactive rules are ignored even if they have a higher priority than active rules.
  • When a subscriber has Twinning activated and adds an SCR rule with an intermediate target that is the same as the twinning target, an inbound call that is routed by the SCR rule may reach the subscriber's twinning target's coverage, for example, mobile voicemail.

Selective Call Routing Configuration

To use SCR, define one or more rules and activate the ones you want to use. The list order indicates the priority in which rules are applied. You can change the priority of a rule by selecting the rule and dragging it up or down in the priority list. You can configure up to five rules.

When setting rule priorities, be aware of how the rules interact. For example, if the rule with the highest priority specifies "All Callers", none of the subsequent rules are followed.
To apply a rule to incoming calls, check the Active box. To edit a rule, click on the rule name to access the Edit Selective Call Routing Rule screen. To delete a rule, highlight the rule and click Delete.
For a list of guidelines to configuring Selective Call Routing rules, see Selective Call Routing Guidelines.
For examples of possible Selective Call Routing configurations, such as VIP/Follow Me or White List/Black list, see Selective Call Routing Configuration Examples.
To add an SCR rule, follow these steps:

  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.
    The system returns the Selective Call Routing Rule page.
  3. In the Rule Name field, enter a name for the rule.
  4. Use the Caller ID List to define up to 50 incoming callers. You can apply the rule to all incoming calls or to calls from specific callers.
  • To apply the rule to all incoming calls select All Callers.
  • To apply the rule to specific calls select Specific Callers, and select one of the following options to add caller IDs to the list:
    • Extension—routes all incoming calls from a specific extension.
    • Exactly Matches—routes calls from a specific phone number.
    • Starts with—routes all calls starting with a specific number or group of numbers (for example 18 for all 1-800 calls).
    • Unavailable—for all calls with a number the system cannot identify.

      4. Click Add to add the ID to the list.


Since the numbers or partial numbers you are entering are for incoming caller IDs, do not include any of the digits used for outbound calls (such as 9).
You can edit the name of any caller ID by clicking on the Label field. For example, you can change Starts with 18 to All 1-800 calls.

      6. Use Routing Options to define how the calls identified in the Caller ID List are routed:

    • Reject Call—rejects all calls in the Caller ID List.
    • Destinations—indicates where the call is routed. You can select both an Intermediate and a Final destination.


While an intermediate destination is optional, all rules must have a final destination when you select Destinations.

To define an Intermediate destination:

  • Enter a label and phone number.
  • Click Add.
  • Enter a value for the Number of rings before Final Destination is invoked. The default is 5.

You can define up to five intermediate destinations.

      7. To define a Final destination, select from one of the following options:

    • Call CoverageCall Coverage (Busy/No Answer)
    • My Voice MailMy Voicemail
    • Auto Attendant—select an Auto Attendant from the drop-down list.
    • My Co-worker—select a Co-worker from the drop-down list.
    • Another Phone Number—enter a phone number (include all numbers you would normally dial. For example, 9 when it is an outside call)

The following rules apply when configuring your final destination:

  • Do not use your own extension as a final destination.
  • Only use your own DID when your outgoing Caller ID dos not match your rule criteria. For example, your rule uses a Specific Callers list that does not include any of your company's external numbers, including your own calling line ID or switchboard number.

      8. Click Save.

Selective Call Routing Configuration Examples

The following examples show you how to configure:

  • VIP Find/Follow Me
  • White/Black List
  • Anonymous Call Rejection
  • Selective Call Acceptance


To configure any of the examples listed above, your administrator must enable Selective Call Routing Configuration as one of your Services.

Example 1: Configuring VIP Find/Follow Me

This example shows you how to configure your phone to recognize the number of an important caller, and route it to several locations simultaneously. After a defined number of rings, the call is sent to your voice mail.
To configure VIP Find/Follow Me, follow these steps:

In this example, Call Coverage (Busy/No Answer) is set to My Voice Mail and Twinning is enabled.

  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.
    The system returns the Selective Call Routing Rule page.
  3. In the Rule Name field, enter the name or title of the VIP.
  4. In Caller ID List, click Specific Callers.
  5. Select Exactly Matches from the drop-down list and enter the number of the VIP caller.
  6. Click Add.
  7. In Routing Options, click Destinations.
  8. Under Intermediate, enter the name and number of one of the locations to route the call. For example, enter My Office, and the number of your office phone.
  9. Click Add.
  10. Repeat for up to five intermediate destinations.
  11. Enter the number of rings each phone number on your list receives before the call is sent to the final destination.
  12. Under Final, click Call Coverage.
  13. Click Save.

The system returns the My Call Handling page.

  • In the Selective Call Routing section, check the Active box to enable the rule.
  • Check the priority of the rule to make sure it is not superseded by a rule with a higher priority. Drag-and-drop the rule to the correct location.

Example 2: Configuring a White/Black List

This example shows you how to set up a list of caller IDs to accept, and a list of caller IDs to block.
To configure a white/black list, you need to define two rules, one for the white list and a separate one for the black list. The white list rule must have a higher priority than the black list rule. Follow these steps to configure the white list of caller IDs (these are calls you want allowed):

  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.
    The system returns the Selective Call Routing Rule page.
  3. In the Rule Name field, enter a name for the white list rule.
  4. In Caller ID List, click Specific Callers, and select one of
    • Exactly Matches, to enter the number of a specific caller.
    • Extension, to allow all calls from a specific extension.
    • Starts With, to allow all calls starting with a specific set of numbers.

      5. Click Add.

      6. Repeat to add all the caller IDs or types of caller IDs you want to allow.

      7. In Routing Options, click Destinations.

If you want an intermediate destination for all the caller IDs on your white list, click Intermediate and enter the name and number of one of the locations to route your white list.

      8. Click Add.

Repeat for up to five intermediate destinations.

      9. Under Final, select the final destination for all the caller IDs on your white list.

    10. Click Save.

The system returns the My Call Handling page.

  • In the Selective Call Routing section, check the Active box to enable the rule.


Follow these steps to configure the black list of caller IDs to block:

  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.
    The system returns the Selective Call Routing Rule page.
  3. In the Rule Name field, enter a name for the black list rule.
  4. In Caller ID List, click Specific Callers and select one of
    • Exactly Matches, to enter the number of a specific caller.
    • Extension, to allow all calls from a specific extension.
    • Starts With, to allow all calls starting with a specific set of numbers.

      5. Click Add.

      6. Repeat until you have added all the caller IDs or types of caller IDs to block.

      7. In Routing Options, click Reject Call (send busy signal).

      8. Click Save.   The system returns the My Call Handling page.

  • In the Selective Call Routing section, check the Active box to enable the rule.
  • Verify that the white list rule has a higher priority than the black list rule. If the white list rule is lower than the black list, callers on the white list may accidentally be blacklisted. Drag-and-drop the rules to change the order of the rules.

Example 3: Configuring Anonymous Call Rejection

This example shows you how to configure your phone to reject all calls coming from a caller ID the system cannot identify.
To configure Anonymous Call Rejection, follow these steps:

  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.
    The system returns the Selective Call Routing Rule page.
  3. In the Rule Name field, enter a name for the rule.
  4. In Caller ID List, click Specific Callers.
  5. Select Unavailable from the drop-down list.
  6. Click Add.
  7. In Routing Options, click Reject Call (send busy signal).
  8. Click Save.

The system returns the My Call Handling page.

  • In the Selective Call Routing section, check the Active box to enable the rule.
  • Check the priority of the rule to make sure it is not canceled by a rule with a higher priority. Drag-and-drop the rule to the correct location.

Example 4: Configuring Selective Call Acceptance

This example shows you how to configure your phone to accept only certain caller IDs and to reject all other calls.
To configure Selective Call Acceptance, you need to configure two rules, one identifying the calls to accept and a separate rule blocking all other calls. Follow these steps to configure the list of caller IDs to accept:

  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.
    The system returns the Selective Call Routing Rule page.
  3. In the Rule Name field, enter a name for the acceptance rule.
  4. In Caller ID List, click Specific Callers and select one of
    • Exactly Matches, to enter the number of a specific caller.
    • Extension, to allow all calls from a specific extension.
    • Starts With, to allow all calls starting with a specific set of numbers.

      5. Click Add.

      6. Repeat until you have added all the caller IDs or types of caller IDs you want to accept.

      7. In Routing Options, click Destinations.

      8. If you want an intermediate destination for all the caller IDs on your list, click Intermediate and enter the destination.

      9. Click Add.

Repeat for up to five intermediate destinations, for example, your cell phone, remote office, home phone, etc.

    11.  Under Final, select the final destination for all the caller IDs.

    12. Click Save.

The system returns the My Call Handling page.

  • In the Selective Call Routing section, click the Active box to enable the rule.


Follow these steps to configure a rule blocking all other caller IDs:

  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.
    The system returns the Selective Call Routing Rule page.
  3. In the Rule Name field, enter a name for the blocked calls rule.
  4. In Caller ID List, click All Callers.
  5. Click Add.
  6. In Routing Options, click Reject Call (send busy signal).
  7. Click Save.

The system returns the My Call Handling page.

  • In the Selective Call Routing section, check the Active box to enable the rule.
  • Check the priority of the rules to make sure the rule for acceptable callers IDs has a higher priority than the rule rejecting all calls. Drag-and-drop the rules to place them in the correct order.

Call Coverage (Busy/No Answer)

Using Call Coverage, you can decide how your calls are handled when you are busy, unavailable to answer, or logged out of your phone. To view your Call Coverage options select the My Call Coverage option in the Navigation pane. If allowed for your phone, this page also allows you to set the twinning option which allows you to ring another phone (such as your cell phone) simultaneously with your desk phone. See Twinning.
To set up or change Call Coverage, follow these steps:

  1. Select one of the following options:
    • None
    • Auto Attendant, and select an Auto Attendant from the drop-down list
    • My Co-worker, and select a Co-worker from the drop-down list
    • Another Phone Number, and enter a phone number (including "9" if it is an outside call)

      2. Select how many times you want the phone to ring before going to the coverage option.

      3. Click Save.

To disable Call Coverage, check None and click Save.

  • If you log out of your phone the call coverage option that you last set up will apply unless you had call forwarding turned on.
  • If you configure your call coverage to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. See Permissions for instructions on how to view your call permissions.
  • If the Call Coverage option of your choice no longer exists (an Auto Attendant or Co-worker), your call coverage will default to No Call Coverage.
  • If you cannot select My Voicemail, it is because your phone has not been configured for voicemail. See the system administrator.

Twinning

If the option is allowed by your administrator, you can configure twinning which allows you to ring another external phone (such as your cell phone) simultaneously with your desk phone. To view your Twinning options select the My Call Coverage option in the Navigation pane.
Follow these steps to set your twinning parameters:

  1. Check Activate Twinning.
  2. In the Twinning Target field, enter the phone number of the phone you want to ring in addition to your desk phone. Enter the number as you would normally dial it from your desk phone including prefix digits.
  3. Enter the maximum number of simultaneous calls you want sent to your twinning target in the Maximum #of simultaneous calls to Target field. Note that your desk phone can receive as many simultaneous calls as its number of Line Appearance keys.
  4. Click Save.


Do not configure your Twinning Target to be your own company phone number.

My Call Groups

Using the My Call Groups page, you can perform the following tasks:

My Calls

The My Calls page displays all your inbound and outbound call history in a tabular format. The system displays calls in a reverse chronological order (from most recent to past) using your company's time zone setting.
The table comprises the following columns:


  • Date—the date of the start of the call.
  • Time—the time of the start of the call (based on call related site time zone).
  • From—the calling ID of the incoming call.
  • Dialed—the dialed digits of the call.
  • Target—the terminating extension of the call.
  • Answer—the number answering the call.
  • Length—the length of the call.
  • Account Code—the account code of the call, if used. (Must be enabled.)
  • Status—the status of the call. One of


Dialed   


Answered   


Missed   


Redirected   


To optionally view your calls for a specific period, follow these steps:

  1. Select a time range based on your company's default timezone.
  2. Click Refresh.

The system filters the list based on your criteria.
Once you have the call history you want, click Export Options: CSV to export it in CSV (comma-separated values) format.