Description: This document will advise Users with the System Manager Role on how to create a Service Control User.

To add new users/admins to your UniVoIP Service Control portal, please follow the instruction set below:

  1. Log into your Service Control Portal
  2. Navigate and click on Users under Management
  3. Click on Add in the upper right-hand corner
  4. Fill in the new user form with the necessary information and click save
  5. A new window will appear that where you can select the new user's role
    1. System Manager
      1. Can make Customer Support Tickets
      2. Access to billing information
      3. Can create/delete users
    2. Billing Administrator
      1. Can make Customer Support Tickets
      2. Access to billing information
      3. CANNOT create/delete users
    3. Technical Support
      1. Can make Customer Support Tickets
      2. NO access to billing information
      3. CANNOT create/delete users
  6. Checkmark the appropriate role and click save
  7. The user will receive an email that will ask them to activate their account and set up their password
  8. Have them click on the link and follow the instructions to set up their password

If you have any questions or issues with this process please contact our Support Team, who will walk you through this process.

You will need your Account PIN if any changes need to be made to the account.

310.356.4811 option 1

Thank you,
-UniVoIP Support