Call Handling

Hold

To place a call on Hold:

1. Press  (HOLD).

2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call.

   Note: You can only retrieve a call from hold when the phone is idle.

   To retrieve a call from Hold, do one of the following:

• Lift the handset and press the flashing line key.
• Press the flashing indicator.
• Use the Add Held feature to conference into the held call.

To retrieve a call from Hold at another phone, do one of the following:

• Press the flashing line key.
• Dial the appropriate feature access code and the number of the station that placed the call on Hold.

Mute

Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.
To turn Mute on during a call:

• Press  (MUTE). The  (MUTE) light turns ON.

To turn Mute off and return to the conversation:

• Press  (MUTE). The  (MUTE) light turns OFF.

Transfer

To Transfer an active call:

1. Press  (TRANS/CONF).
2. Dial the number of the third party.
3. Do one of the following:

• To complete the Transfer, hang up.
• To announce the Transfer, wait for an answer, consult, and hang up.
• To cancel the Transfer, press  (CANCEL).

To transfer an active call during headset operation:

1. Press  (TRANS/CONF).
2. Dial the number of the third party.
3. To complete the Transfer, press the Release feature key.

Conference

To form a Conference when a two–party call is already in place, or to add another party to an existing Conference:

1. Press  (TRANS/CONF).
2. Dial the number of the next party.
3. Wait for an answer.
4. Press  (TRANS/CONF).

To leave a Conference:

• Hang up or press  (CANCEL).

Conference Split

To Split a Conference and speak privately with the original party:

• Press the Split softkey.

Add Held

To move a call on hold to another line appearance:

1. Press an available line key.
2. Press the AddHeld softkey.
3. Press the flashing line key.

To add a call on Hold to an existing conversation or conference:

1. Press the AddHeld softkey.
2. Press the flashing line key.

Swap

To call another party when you are in an established two–party call:

1. Press  (TRANS/CONF).
2. Dial the number.

To alternate between the two parties:

• Press the Trade Calls softkey.

Call Forwarding

Call Forward lets you redirect incoming calls to an alternate number when

• your phone is busy,
• when you're not answering, or
• all the time.

You can program, activate, and deactivate Call Forward Always quickly through the Applications screen while you have other types of Call Forwarding, such as Busy External, activated through your Call Forwarding profiles.
For example, you can enable profiles to forward calls to your voice mailbox when your phone is busy or unanswered. Then, if you must leave your desk, you can quickly enable Call Forward Always to another phone, such as your home phone or cell. After you return to your desk and deactivate Call Forwarding Always, your profiles for busy or unanswered conditions remain active.

Using Quick Call Forward Always

To program and enable Call Forward Always:

1. Launch Applications and press Call ForwardingorPress the Forwarding feature key.
2. If a number is already programmed, you can

• Press Activate to enable forwarding to the current numberor

• Enter a new destination number and then press Activate.

  Note: Call Forward Always takes precedence over all other types of forwarding.

  To deactivate Call Forward Always:

1. Launch Applications and press Call ForwardingorPress the Forwarding feature key
2. Press Deactivate.

Programming Call Forwarding Using Profiles

You can create Call Forward profiles that identify where to send your incoming calls. After you create and save a Call Forward profile in the Call Forwarding application, you can enable or disable the profile at any time.

To create a Call Forward profile:

1. Launch Applications and press Call ForwardingorPress the Forwarding feature key.
2. Press Profiles.
3. Press New Profile.
4. Press Edit Profile Name. An on-screen keyboard displays.
5. Press the appropriate keys in the on-screen keyboard to enter the profile name and press Save. This profile name identifies where your phone calls will be forwarded to.
6. Select the check box opposite the desired type of Call Forwarding:

• Always: forwards all your phone calls
• Busy Internal: forwards internal phone calls after several rings if your line is busy
• Busy External: forwards external phone calls after several rings if your line is busy
• No Answer Int: forwards internal phone calls redirects your calls after several rings if you don't answer
• No Answer Ext: forwards external phone calls redirects your calls after several rings if you don't answer

1. Press Edit Number to display the on-screen keyboard. In the on-screen keyboard, enter the appropriate number.
2. Press Save.
3. Press Enable.
4. Press Save.
5. Repeat Step 6 to Step 10 for each Call Forwarding type that you wish to program.
6. Press Save. This profile is saved but it is not activated. To activate this profile, see Activate Call Forward below.
7. Press Close.

8. Press Close.

   Note: Press Cancel at any time to exit this application without making any changes.

   Activate Call Forward

   To turn Call Forward on once it has been programmed:
9. Press the Menu  key.
10. Press Call Forwarding.
11. Press Profiles.
12. Press the appropriate Profile setting.
13. Press Activate.
14. Press Close.

Cancel Call Forward

To cancel Call Forward:

1. Press the Menu  key.
2. Press Call Forwarding.
3. Press Profiles.
4. Press None setting.
5. Press Activate.
6. Press Close.