USING OTHER FEATURES

Account Codes

To use Forced Account Codes:

1. Lift the handset.
2. Dial the Account Code digits.
3. Press #.

To enter an Account Code during a call on a 5312 IP Phone:

1. Press  (TRANS/CONF).
2. Dial appropriate feature access code.
3. Dial the Account Code digits.
4. Press #.
5. Press  (CANCEL).

To enter an Account Code during a call on a 5324 IP Phone:

1. Press  (MENU).
2. Press the Yes softkey.
3. Dial the Account Code digits.
4. Press the Save softkey.
5. Do one of the following:

• For a verified account code, press the Yes softkey.
• For a non-verified account code, press the No softkey.

Attendant Call Hold - Remote Retrieve

To retrieve a call placed on Hold by the attendant:

1. Lift the handset.
2. Dial appropriate feature access code.
3. Dial the digits announced by the attendant.

Call Park

The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.
To park an active call:

1. Do one of the following:

• Press the Call Park feature key (must be programmed)
• Press  (TRANS/CONF), and then dial *7#. The display shows PARKED@, followed by the park destination and parking spot index (if applicable). Example: PARKED@ 1234 @ 02.

1. Dial the directory number on which to park the call (not required if the number is programmed to the Call Park feature key).
2. To inform a user that a parked call is waiting, do one of the following:

• If automatic paging is enabled, announce the call and the park retrieve digits shown on the display.
• If automatic paging is disabled, press the programmed Page key, or dial **9, followed by the Paging zone number (if required). Then, announce the call and park retrieve digits shown on the display.

To retrieve a parked call:

1. Do one of the following:

• Dial the appropriate feature access code.
• Press the Call Park - Retrieve feature key (must be programmed).

1. Dial the directory number on which the call is parked (not required if the number is programmed to the Call Park feature key).
2. If there are multiple calls parked on the number, dial the two-digit index number to retrieve a specific call, or # to retrieve the longest parked call.

Call Pickup

To answer a call that is ringing at another phone in your Pickup Group:

1. Lift the handset.
2. Press the Pickup feature key or the Pickup softkey.

To answer a call that is ringing at a station not in your Pickup Group:

1. Lift the handset.
2. Dial the appropriate feature access code.
3. Dial the number of the ringing station.

Campon

To Campon to a busy station:

• Press the Wait feature key or the Wait softkey.

To retrieve a call when you hear Campon tone:

• Press the Trade feature key or the Trade softkey.

Do Not Disturb

To activate or deactivate Do Not Disturb:

• Press the Do Not Disturb feature key.

To activate Do Not Disturb from a remote station:

1. Lift handset.
2. Dial the appropriate feature access code.
3. Dial the number of the station to which Do Not Disturb is to apply.
4. Hang up.

To deactivate Do Not Disturb from a remote station:

1. Lift handset.
2. Dial the appropriate feature access code.
3. Dial the number of the station with Do Not Disturb activated.
4. Hang up.

Override

To use Override when you encounter busy or Do Not Disturb tone:

• Press the Intrude feature key.

Paging

To use Paging:

1. Lift handset.
2. Press the Pager feature key.
3. Dial the Paging zone number (if required).
4. Make the announcement.

Direct Paging

Direct Paging allows you to page a party through the party's handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. If the paged party has Handsfree Answerback enabled and turned on on the phone, your page automatically establishes a handsfree call with the paged party.
To page a party:

1. Lift the handset.
2. Press the Direct Paging feature key or dial the appropriate feature access code.
3. Dial the extension number.
4. Speak to the dialed party after the tone.

How you answer a Direct Page depends on whether Handsfree Answerback is enabled and turned on at your phone. See one of the following procedures in this guide:

• Direct Paging — Handsfree Answerback Enabled
• Direct Paging — Handsfree Answerback Disabled

Direct Paging - Handsfree Answerback Enabled

When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback, you can choose to turn it on or off directly from your phone.
To turn Handsfree Answerback on:

• When your phone is idle, press  (MUTE) once. The MUTE key light flashes to indicate that Handsfree Answerback is ON.
• When a Direct Page arrives, the MUTE key light turns OFF and a Handsfree call is automatically established.

To turn Handsfree Answerback off:

• Press the flashing  (MUTE) key once. The MUTE key light turns OFF.
• To respond to a Direct Page when Handsfree Answerback is OFF, see "Direct Page – Handsfree Answerback Disabled" elsewhere in this guide.

To answer a call using Handsfree Answerback:

To end a Handsfree Answerback call:

• Press either  (SPEAKER) or  (CANCEL).

Direct Paging - Handsfree Answerback Disabled

Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone.
To turn Handsfree Answerback off, see Direct Paging - Handsfree Answerback Enabled in this guide. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone.
To answer Direct Page calls when Handsfree Answerback is disabled:

To end a Direct Page call, do one of the following:

• Hang up the handset to end a handset call.
• Press  (SPEAKER) to end a Handsfree call.
• Press  (CANCEL).

Direct Voice Call

Direct Voice Call feature allows you to establish a two-way handsfree call at another extension whether or not it has Handsfree Answerback or Auto-Answer turned on. Only extensions programmed by the system administrator to receive Direct Voice Calls can be called using this feature.
To make a Direct Voice Call:

1. Lift handset.
2. Dial *93.
3. Dial the extension you want.
4. Speak to called party.

Timed Reminder (5324 IP Phone only)

To program a Reminder:

1. Press  (MENU).
2. Press the No softkey until "Timed Reminder?" appears.
3. Press the Yes softkey.
4. Enter the time in 24-hour format.
5. Press the Save softkey.

To view, change, and/or cancel a pending Reminder:

1. Press  (MENU).
2. Press the No softkey until "Timed Reminder?" appears.
3. Press the Yes softkey.
4. Do one of the following:

• To change the Reminder, press the Change softkey, enter the new time, and press the Save softkey.
• To cancel the Reminder, press the Clear softkey.
• To exit without canceling the Reminder, press  (MENU).

To acknowledge a Reminder when your phone rings once:

• Press the Confirm softkey.

Headset Operation

To enable Headset Operation:

• Press the Headset feature key.

To answer a call (when Auto Answer is disabled):

• Press the flashing line key.

To hang up:

• Press  (CANCEL).

To mute your headset microphone:

• Press the  (MUTE) key. The light turns ON.

To turn mute off and return to the conversation:

• Press the  (MUTE) key. The light turns OFF.

Headset Operation

To enable or disable Headset Operation:

• Press the Headset feature key.

To answer a call:

• Press flashing Line Appearance key.

To mute the headset microphone:

• Press and hold the headset's feature control switch.

To hang up:

• Press  (CANCEL)

To disable Headset Operation:

• Press the Headset feature key.

Music

To turn Music on and off on a 5312 IP Phone when the phone is idle:

• Press the Music feature key.

To turn Music on and off on a 5324 IP Phone when the phone is idle:

1. Press  (MENU).
2. Press the No softkey until "Music?" appears.
3. Do one of the following:

• To turn the music on, press the TurnOn softkey.
• To turn the music off, press the TurnOff softkey.

1. Press  (MENU).

Group Paging / Meet Me Answer

Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer.
To make a Group Page:

1. Lift the handset.
2. Press Direct Page or dial the appropriate feature access code.
3. Do one of the following:

• To page your prime page group, press #.
• To page a specific page group, dial the page group directory number.

1. Speak to the dialed party after the tone.

To respond to a Group Page by using Meet Me Answer:

1. Lift handset.
2. Dial the appropriate feature access code.
3. Do one of the following:

• To respond to a page from your prime page group, press #.
• To respond to a page from a specific page group, dial the page group directory number.

Phone Lock

Phone Lock prevents access to the features on a phone, with the following exceptions:

• unlocking the set via a user PIN
• Hot Desk Login and Logout support, and
• Emergency Call Notification support.

Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions:

• calls to emergency trunk routes, and
• local operators.

Most keys on the device are disabled, except for the dial pad and volume keys. The following access and keys are disabled:

• Menu access
• Softkeys
• Feature access keys
• Feature access codes, and
• Account codes

Before locking a set, ensure that

• the set is in the idle state (there should not be any ongoing call)
• you do not have any calls on hold or on consultation-hold on any line appearance
• you are not in headset mode

To activate Phone Lock:

• Press the Phone Lock feature key or enter the Phone Lock Feature Access code.

To de-activate Phone Lock:

• Press the Phone Lock feature key or enter the Phone Unlock Feature Access code.
• Enter your user PIN to unlock the set.

User PIN (5324 IP Phone only)

A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user or generic SIP user. It is also used to de-activate the Phone Lock feature. PINs must be from 0 to 8 digits in length. Only digits (0 to 9) are permitted. The default PIN is blank (length zero).
Users will have one generic PIN that can be used for any required features.
The User PIN initially has a zero length, allowing a user, for example, to unlock a phone using a blank PIN for Phone Lock. Setting the User PIN on the set requires the PIN to have at least one digit.
To change the User PIN:

1. Press  (MENU).
2. Press No until "Set User PIN?" appears.
3. Press Yes softkey or the User PIN softkey.
4. At the prompt "Enter Old PIN", enter your old User PIN.
5. Press Enter.
6. At the prompt "Enter new PIN", enter your new PIN. Use left arrow key to correct mistakes. The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length.
7. Press Enter.
8. At the prompt to verify the PIN, re-enter your new PIN again. The set confirms successful or failed completion.
9. Press  (MENU) to end the Menu session.

Trunk Flash

The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call.
To flash a trunk while talking on an outside call:

1. Press  (TRANS/CONF).
2. Dial the appropriate feature access code for a single flash or a double flash.
3. Wait for dial tone.
4. Dial the Centrex feature access code.

Record a Call

This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator.
To start recording while on a 2–party call:

• Press the Record Call key. (See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone.)

To control recording on a 5312 IP Phone, do one or all of the following:

• To stop and save a recording, press the Record Call feature key.
• To stop and erase a recording, press  (CANCEL).

To control recording on a 5324 IP Phone, do one or all of the following:

• To pause recording, press the Pause softkey.
• To resume recording after pausing, press the Resume softkey.
• To stop a recording without saving it, press the Erase softkey or  (CANCEL).
• To stop and save a recording, press the Save softkey.

Putting the call on hold saves the recording; taking the call off hold starts a new recording. Depending on system programming, hanging up, or pressing  (TRANS/CONF) or a DSS key, may also save the recording.
To listen to a recording:

1. Lift the handset.
2. Access your voice mailbox.
3. Follow the prompts to retrieve the recording.

Hot Desking

Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances – even your language preference for the display. Any changes you make to the phone while you are logged in—for example, adding a speed dial—are saved to your personal profile. Logging in activates your profile on any phone that supports Hot Desking.

To log into a Hot Desking 5312 IP Phone (the phone must be idle):

1. Dial the appropriate feature access code.
2. Press *.
3. Enter your Hot Desk User Extension Number
4. Press *.

To log out of Hot Desking 5312 IP Phone (the phone must be idle):

1. Dial the appropriate feature access code.
2. Press #.
3. Press the *.

To log into a Hot Desking 5324 IP Phone (the phone must be idle):

1. Press the HotDesk softkey.
2. Press the Login softkey.
3. Enter your Hot Desk User Extension Number.
4. Press the Okay softkey.

To log out of Hot Desking 5324 IP Phone (the phone must be idle):

1. Press the HotDesk softkey.
2. Press the Logout softkey.
3. Press the Confirm softkey.

Hot Desk Remote Logout

A user who has forgotten to log out of a Hot Desking phone can be logged out using any phone that supports Hot Desk Remote Logout.
To remotely log out a Hot Desking phone:

1. Dial the appropriate feature access code.
2. Dial the Hot Desk User Extension Number that you want to log out.

Tag Call

Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities. CAUTION: Tagging a non–malicious call may result in fines or other penalties.
To tag a malicious call:

• Press the Tag Call feature key while the call is in progress. See "Feature Keys" elsewhere in this guide for information on programming a Tag Call feature key to your phone. –OR–
• Press  (TRANS/CONF) and dial the appropriate feature access code.

If the call was successfully tagged "Thank You" is shown on the display; otherwise, "Not Allowed" is displayed. Note: Tag Call can be used on active two–party calls only. Calls on hold and conference calls cannot be tagged.

Call History

Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions a utomatically.
To display the call history and view call detail:

1. Press the Call History feature key. The total number of missed calls is displayed in brackets (), the number of new missed calls is indicated with a *.
2. To browse through the list of missed calls, press * or the Yes softkey, followed by the  (UP) and  (DOWN) keys to scroll through the list.
3. To view answered or outgoing calls, press # or the No softkey (once for Answered, twice for Outgoing), followed by the  (UP) and  (DOWN) keys to scroll through the list.
4. To view the number of the call, press the # or Options softkey. When the Options screen is displayed, press the * or Details softkey to display the number. Press the # or Next softkey to display the call time and date.

To return a call:

1. Display the call you want to return.
2. Do one of the following:

• If the call is internal, and the caller name is known, press *** or the Call softkey. For unknown numbers, the Call option is not displayed.
• If the call is external, and you normally need to precede external calls with a digit such as 9, it is likely that your system administrator has programmed your system to insert the 9 for you. In this case, pressing *** or the Call softkey initiates the call immediately. Sometimes the system will be unable to complete the dialing automatically. When this happens, you can edit the dialed digits manually by pressing # or the  (Clear) softkey. Use the # or  (Clear) softkey to delete the left-most digit, and then type the digits to insert them. When you have the dial string edited to suit your needs, press the *** or Call softkey to dial the number.

To delete all missed, answered, or outgoing call logs:

1. After selecting the type of logs you wish to delete, press # or the Delete All softkey.
2. Confirm that you do want to delete all items by pressing * or the # softkey.

To delete a particular call from the call log:

• With the call log that you want to delete displayed, press # twice or press the Delete softkey.

Night Answer

Office telephone systems are often placed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the night bell. If permitted by system programming, you can put your phone into one of two night answer modes, Night1 or Night2.
To switch your 5312 IP Phone to Night Answer or back to Day service:

1. Lift the handset.
2. Press the Night Answer feature key. (See "Feature Key" for instructions on programming a feature key.)
3. Do one of the following:

• Press 0 for Day Service.
• Press 1 for Night1.
• Press 2 for Night2.

1. Hang up.

The Night Answer feature key light flashes slowly for Night1, and rapidly for Night2. The Night Answer feature key light is off for when your phone is in Day service.
To switch your 5324 IP Phone to Night Answer or Day service, or to view which service your 5324 IP Phone is currently in:

1. Press  (MENU).
2. Press the No softkey until "Night Answer?" appears.
3. Press the Yes softkey
4. Do one of the following:

• To exit without making any changes, press  (MENU).
• To change the mode of service, press the Change softkey, followed by No until the desired alternative appears, and then press Yes.

Release

Release lets you disconnect from an attempted Call Transfer or Conference Call without hanging up the handset. Release is useful when you encounter a busy or unavailable party.
To release from an attempted transfer or conference call:

• Press the Release feature key or the Release softkey.

Mobile Extension

Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail. For information about configuring Mobile Extension on your Mitel IP device, refer to the Mobile Extension Quick Reference Guide available at http://edocs.mitel.com or contact your Administrator.

Group Presence

Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group.
If you are in a Personal Ring group (see Handoff – Personal Ring Groups), Group Presence lets you choose which device in the group you want to use to receive calls by making it 'Present' and the others 'Absent.'
You can also change the presence status of other users if allowed by your system administrator.
Users belonging to multiple groups can control their presence in each group separately through the use of feature keys (one for each group), or by dialing a feature access code (FAC) followed by the group number.
To join a group:

1. Lift the handset.
2. Do one of the following:

• Press the Group Presence feature key to join the group associated with the key.
• Dial the Group Presence - Join Group feature access code followed by the group directory number.

The LED associated with the key is steady lit when the member is present and off when absent.
To leave a group:

1. Lift the handset.
2. Do one of the following:

• Press the Group Presence feature key to join the group associated with the key.
• Dial the Group Presence - Leave Group feature access code followed by the group directory number.

The LED associated with the key is steady lit when the member is present and off when absent.
To change another group member's presence status:

1. Lift the handset.
2. Dial the Group Presence - Join Group Third Party or Group Presence - Leave Group Third Party .
3. Dial the directory number of the group member.
4. Dial the group directory number.

To change the presence status of another Personal Ring Group member using a feature key:

• Press the Personal Ring Group Presence feature key.

The LED associated with the key is steady lit when the member is present and off when absent.

Handoff - Personal Ring Groups

Personal Ring Groups (PRGs) associate two or more of your devices, such as your office phone and cell phone, with a single user Directory Number (DN). PRGs are set up by the system administrator. Group member devices ring simultaneously when called.
You can use the group Handoff feature to "Push" or "Pull" calls between group member devices. A Push passes the call to the group, where it can be answered by any other present group device. A Pull takes an in-progress call away from another member.
To use Handoff to Push an in-progress call to the PRG:

• Press the Handoff key.

To Pull an in-progress call from another member of the PRG:

• Lift the handset (optional if the device supports hands free operation).
• Press the Handoff key.