Make a Call

  1. Lift the handset (optional).
  2. If you want to use a Non–Prime Line, press a Line Appearance key.
  3. Do one of the following:
  • Dial the number
  • Press a Speed Call key
  • Press  (REDIAL).

Answer a Call

Do one of the following:

  • Lift the handset.
  • Press  (SPEAKER).
  • Press the flashing Line appearance key and lift the handset.
  • Press the flashing Line appearance.

Emergency Calls

Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your MCD:

  • Emergency Call Routing NOT programmed
  • Emergency Call Routing programmed

 

Caution: Verify with your System Administrator which type of emergency number dialing you can use.

EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED

If Emergency Call Routing is NOT programmed, Emergency Number dialing should only be performed by picking up the handset and selecting the Line Interface Module key you have programmed. If Privacy Mode is enabled and the Line Interface Module key local line is busy, dialing will not occur on the Line Interface Module line. Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location. For more information, contact your System Administrator.
To make an Emergency Call using the Line Interface Module line:

  1. Lift the handset.
  2. Press the Line Interface Module key that you have programmed.
  3. The set indicates IP FAIL: ANALOG CALL
  4. Dial your Local Emergency Number.

To make an Emergency Call using the Line Interface Module line, when the IP connection has failed:

  1. Lift the handset.
  2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL.
  3. Dial your Local Emergency Number.

EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED

 

Note: This procedure is in addition to the methods described above.

To make an Emergency Call if Emergency Call Routing is programmed:

  1. Lift the handset.
  2. Dial your Local Emergency Number (911 or equivalent).

For more information, refer to Using the Line Interface Module.

Auto–Answer

To enable or disable Auto–Answer:

  • Press the programmed Auto-Answer feature key.

To enable or disable Auto-Answer on a 5324 IP Phone only:

  1. Press  (MENU).
  2. Press the No softkey until "Auto Answer?" appears.
  3. Do one of the following:
  • To enable Auto-Answer, press the TurnOn softkey.
  • To disable Auto-Answer, press the TurnOff softkey.

To answer a call when you hear ringback:

  • Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio.

To end a call, do one of the following:

  • On a 5324 IP Phone only, press the Hang up softkey.
  • Press  (CANCEL).
  • Wait for the caller to hang up.

Phonebook

To use Phonebook:

Note: You can enter the first or last name, or both.

  1. Press  (MENU).
  2. Press the Yes softkey when "Phonebook?" appears.
  • Enter the name of the desired party, as follows:
  • For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display. For example, if the letter C is required, press the digit 2 three times.
  • Use the  softkey to correct errors.
  • If the next letter in the name is on the same digit key as the previous letter, press the  softkey before proceeding.
  • If required, press  softkey to add a space between the first and last name.
  1. Press the Lookup softkey.
  • If the "Phonebook Lookup – Default to User Location" option is enabled on the system for your phone, the search is limited to names that share your location; otherwise, the entire directory is searched.
  • If "Phonebook Lookup – Display User Location" option is enabled, after the phonebook search displays the matching name and directory number, the user's location is displayed. The display alternates between the name/number and the location every 2 seconds.
  1. If no match exists, edit the original entry, OR If the Phonebook with Location" option is enabled, press Retry. ALL LOCATIONS? Is displayed. Press Yes to search the entire directory or press No to search for only names that share your location. Edit the name and press Lookup.
  2. If more than one match is found, press the Next softkey.
  3. Do one of the following:
  • To make the call, press the Call softkey.
  • To edit the entry, press the Retry softkey.
  • To exit, press  (MENU).

Redial

To redial the last number that you manually dialed:

  1. Lift the handset (optional).
  2. Press  (REDIAL).

Redial – Saved Number

To save the last number that you manually dialed:

  • Lift the handset, and then dial the appropriate feature access code.

To Redial a saved number:

  • Lift the handset, and then dial appropriate the feature access code.

Speed Call Keys

You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance).
To dial a stored Speed Call number:

  1. Lift the handset.
  2. Press a Speed Call key.

To store a Speed Call number:

  1. Press  (MENU).
  2. Press # or the No softkey until "Personal Keys?" appears.
  3. Press * or the Yes softkey.
  4. Press a personal key that isn't a line key.
  5. Press * or the Change softkey
  6. On a 5324 IP Phone only, press the Yes softkey.
  7. Do one of the following:
  • To enter a new number, dial the number (press  (HOLD) between digits to create a one–second pause during dialing; press  (HOLD) more than once to lengthen the pause.)
  • To enter a trunk flash, press  (TRANS/CONF). (See "Trunk Flash" for more information about the use of this feature.)
  1. On a 5312 IP Phone only, press the personal key again.
  2. Do one of the following:
  • To make the number private, press *** or the Priv softkey
  • To keep the number visible, press # or the Save softkey.
  1. Press  (MENU).

Speed Call – Personal

To dial a stored personal Speed Call number:

  1. Lift the handset.
  2. Dial the appropriate feature access code.
  3. Enter an index number between 00 and 09.

To store a personal Speed Call number:

  1. Lift the handset.
  2. Dial the appropriate feature access code.
  3. Enter an index number between 00 and 09.
  4. Dial the number to be stored (press  (HOLD) between digits to create a one–second pause during dialing; press  (HOLD) more than once to lengthen the pause.)
  5. Hang up.

Handsfree Operation

To use Handsfree to make a call:

  1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone.
  2. Dial the number.
  3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio.

To use Handsfree operation to answer calls:

  1. Press the flashing line key.
  2. Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio.

To hang up while using Handsfree operation:

  • Press  (SPEAKER).

To turn Mute on during Handsfree operation:

  • Press  (MUTE).The Mute key light turns ON.

To turn Mute off and return to conversation:

  • Press  (MUTE).The Mute key light turns OFF.

To disable Handsfree operation:

  • Lift the handset.

To return to Handsfree operation:

  1. Press  (SPEAKER).
  2. Hang up the handset.

Group Listen

With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker in your phone. While Group Listen is active, the handsfree microphone in your phone is turned off.
To allow others in the room to listen to the far end of your call:

  • Press the programmed Group Listen feature key.

To return to a private two-way call from Group Listen:

  • Press the programmed Group Listen feature key.

To change a Group Listen call into a Handsfree call so that others in the room can join the conversation:

  1. Press  (SPEAKER).
  2. Hang up the handset.
  3. CALL HANDLING

Hold
To place a call on Hold:

  • Press  (HOLD).

To retrieve a call from Hold:

  1. Lift the handset.
  2. Press the flashing line key.

To retrieve a call from Hold at another phone, do one of the following:

  • Press the flashing line key.
  • Dial the appropriate feature access code and the number of the station that placed the call on Hold.

Mute
Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.
To turn Mute on during a call:

  • Press  (MUTE). The  (MUTE) light turns ON.

To turn Mute off and return to the conversation:

  • Press  (MUTE). The  (MUTE) light turns OFF.

 

Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is automatically enabled and the MUTE light turns OFF. NOTE FOR USERS ON RESILIENT MCD SYSTEMS: If your phone switches to the secondary system while your speaker or handset is muted (that is, while the Mute key is lit) the call remains muted until you hang up.

Transfer
To Transfer an active call:

  1. Press  (TRANS/CONF).
  2. Dial the number of the third party.
  3. Do one of the following:
  • To complete the Transfer, hang up.
  • To announce the Transfer, wait for an answer, consult, and hang up.
  • To cancel the Transfer, press  (CANCEL).

To transfer an active call during headset operation:

  1. Press  (TRANS/CONF).
  2. Dial the number of the third party.
  3. To complete the Transfer, press the Release feature key.

Direct Transfer to Voice Mailbox
You can transfer an active call directly to the requested party's voice mailbox using the  (MESSAGE) key or a Speed Call key that contains the Direct Transfer to Voice Mail feature access code (FAC).
Using the Message key:

  1. Press  (MESSAGE).
  2. Dial the destination number using any valid dialing method: keypad, DSS/BLF key, Speed Call or Personal Speed Call key, Call History, Phonebook.
  3. Do one of the following:
  • To complete the Transfer, hang up or press the Release feature key.
  • To abort the Transfer, press  (CANCEL) at any time before the last digit in the destination number is dialed.

Using a Speed Call key:

  1. Press  (TRANS/CONF).
  2. Dial the feature access code (FAC) or press the Speed Call key that contains the FAC.
  3. Dial the destination number using any valid dialing method: keypad, DSS/BLF key, Speed Call or Personal Speed Call, Call History, Phonebook.
  4. Do one of the following:
  • To complete the Transfer, hang up or press the Release feature key.

  • To abort the Transfer, press  (CANCEL) at any time before the last digit in the destination number is dialed.

    Note 1: Both the FAC and the destination number can be programmed to a single Speed Call key.

    Note 2: When the phone is in idle state and there are no messages in the mailbox, pressing the Message key connects you directly to your voice mail.

     

    Conference

    To form a Conference when a two–party call is already in place, or to add another party to an existing Conference:
  1. Press  (TRANS/CONF).
  2. Dial the number of the next party.
  3. Wait for an answer.
  4. Press  (TRANS/CONF).

To leave a Conference:

  • Hang up or press  (CANCEL).

Conference Split

To Split a Conference and speak privately with the original party on a 5312 IP Phone (only):

  1. Press  (TRANS/CONF).
  2. Dial the appropriate feature access code.

To Split a Conference and speak privately with the original party on a 5324 IP Phone (only):

  • Press the Split softkey.

Add Held (5324 IP Phone only)

To move a call on hold to another line appearance:

  1. Press an available line key.
  2. Press the AddHeld softkey.
  3. Press the flashing line key.

To add a call on Hold to an existing conversation or conference:

  1. Press the AddHeld softkey.
  2. Press the flashing line key.

Swap

To call another party when you are in an established two–party call:

  1. Press  (TRANS/CONF).
  2. Dial the number.

To alternate between the two parties:

  • Press the Swap/Trade feature key or the Trade softkey.

Call Forward

Call Forward lets you redirect incoming calls to an alternate number. You can select one of the following forwarding options:

  • Always redirects all incoming calls regardless of the state of your telephone.
  • B–Int redirects internal calls when your telephone is busy.
  • B–Ext redirects external calls when your telephone is busy.
  • NA–Int redirects internal calls after several rings if you don't answer.
  • NA–Ext redirects external calls after several rings if you don't answer.

 

Note: For information about "I'm Here?", see Call Forward – Remote.

To program Call Forward:

  1. Press  (MENU).
  2. Press # or the No softkey until "Call Forwarding?" appears.
  3. Press * or the Yes softkey .
  4. Press # or the Next softkey until the type of Call Forward that you want to set up appears (see above).
  5. On a 5324 IP Phone only, press * or the Review softkey.
  6. If a number is already programmed, press * or the Change softkey .
  7. Press * or the Program softkey .
  8. Dial the destination number.If you make an error while dialing, press * or the  softkey to correct errors.
  9. Press  (DOWN) or the Save softkey.

To turn Call Forward on and off (once it has been programmed):

  1. Press  (MENU).
  2. Press # or the No softkey until "Call Forwarding?" appears.
  3. Press * or the Yes softkey .
  4. Press # or the Next softkey until the type of Call Forward appears. .
  5. Do one of the following:
  • On a 5312 IP Phone, press *** (Change) and then press # (TurnOff/TurnOn)
  • On a 5324 IP Phone, press the Review softkey. Press the Change softkey.
  • To turn Call Forward on, press the TurnOn softkey, or, to turn Call Forward off, press the TurnOff softkey.

Call Forward - Remote (I am Here)

To forward calls from a remote station to your current location:

  1. Press  (MENU).
  2. Press # or the No softkey until "Call Forwarding?" appears.
  3. Press * or the Yes softkey.
  4. Press # or the Next softkey until "I Am Here" appears.
  5. Press * or the Yes softkey.
  6. On a 5312 IP Phone only, if a number is already programmed, press * twice.
  7. Dial the extension of the remote station. If you make an error while dialing, use the # or the  softkey to backspace and correct the number.
  8. Press  (DOWN) or the Save softkey.

To cancel Call Forward – Remote from the station that set the remote forwarding:

  1. Lift the handset.
  2. Dial appropriate feature access code.
  3. Dial the extension of the remote station.
  4. Hang up.

To cancel Call Forward – Remote from the station that was forwarded:

  1. Press  (MENU).
  2. Press # or the No softkey until "Call Forwarding?" appears.
  3. Press * or the Yes softkey.
  4. Press * or the Review softkey.
  5. Press * or the Change softkey.
  6. Press # or the TurnOff softkey.
  7. Press  (MENU).

Call Forward - End Chaining

To ensure that calls do not get forwarded again by the destination number:

  1. Lift the handset.
  2. Dial the appropriate feature access code.
  3. Hang up.

To again allow calls to be forwarded by the destination number:

  1. Lift the handset.
  2. Dial appropriate feature access code.
  3. Hang up.

Call Forward - Forced (5324 IP Phone only)

To force an incoming call to be forwarded:

  • Press the Forward softkey.

Call Forward - Override

To override Call Forward and ring a station:

  1. Lift the handset.
  2. Dial appropriate feature access code.
  3. Dial the extension number.

Messaging - Advisory

Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch".
To turn Messaging - Advisory on:

  1. Press  (MENU).
  2. If necessary, press the # or the No softkey until "Advisory Msgs?" appears.
  3. Press * or the Yes softkey when "Advisory Msgs?" appears.
  4. Press # or the Next softkey until the desired message appears.
  5. Press * or the TurnOn softkey.

To turn Messaging - Advisory off:

  1. Press  (MENU).
  2. If necessary, press the # or the No softkey until "Advisory Msgs?" appears. .
  3. Press * or the Yes softkey when "Advisory Msgs?" appears.
  4. Press * or the TurnOff softkey .

Messaging - Callback

To leave a Callback Message when you hear busy or ringback tone:

  • Press  (MESSAGE) or, on a 5324 IP Phone only, press the Callback softkey.

To respond to a message waiting condition on your 5312 IP Phone:

  1. Press  (MESSAGE).
  2. If a password is required, dial your password.
  3. Do one or all of the following:
  • To call the message sender, press #.
  • To erase the message, press *.

To respond to a message waiting condition on your 5324 IP Phone:

  1. Press  (MESSAGE).
  2. If a password is required, dial your password (and press the Enter softkey if available).
  3. Press the Yes softkey, and do one or all of the following:
  • To display the time the message was sent, press the More softkey.
  • To display the number of the caller, press the More softkey twice.
  • To call the message sender, press the Call softkey.
  • To delete the message, press the Erase softkey.
  • To view the next message, press  (MESSAGE).

On a 5324 IP Phone only, you can set, change, or clear a password (up to 7 digits, not including 0):

  1. Press  (MENU).
  2. Press the No softkey until "Set Password?" appears.
  3. Press the Yes softkey.
  4. Do one of the following:
  • To enter a new password, enter your password.
  • To change or clear your password, enter your current password.
  1. Press the Enter softkey.
  2. When changing or clearing your password, do one of the following:
  • To change your password, enter your new password and press the Enter softkey.
  • To clear your password, enter 0.
  1. Enter your new password again.
  2. If you are setting up or changing a password, press the Enter softkey.
  3. Press  (MENU).

Messaging - Cancel Callback

To cancel a Callback:

  1. Lift the handset.
  2. Dial appropriate feature access code.
  3. Dial the number of the called station.
  4. Hang up.

Messaging - Cancel All Callbacks

To cancel all Callbacks:

  1. Lift the handset.
  2. Dial appropriate feature access code.
  3. Hang up.