To access the Call Details View

  1. Select the desired call or calls from the Call Explorer view.
  2. Click the View Selected button at the bottom right of the screen.

This opens the Call Details View.

 

From this screen you may add a New Annotation, Share a call recording or a segment of a call recording, or Export a call recording or segment of a call recording.

The Call Activity section allows you to see:

  • Sections of the call that were and were not recorded
  • Sections of the call you do and do not have permission to listen to
 NOTE: These sections are called Blocked Regions and are visually indicated by a red background overlay to depict the sections of the call you do not have access to or do not have permission to listen to or view call details.
  • Outside parties and extensions
  • Account codes
  • Extra information
  • Annotations
  • Time line for the duration of the call

To navigate back to the Call Explorer view, click on the word Call Explorer at the top of the screen.