IVR REPORTING

IVR Routing reports summarize data on select devices to enable supervisors to make informed decisions regarding the future of their contact
center. Workflow reports are also available for IVR Routing workflows.

IVR Routing reports are listed below:

• Callback reports
• Port reports  NOTE: To run Port reports, select Reporter=>IVR Routing=>Enterprise reports.
• DNIS reports
• Hunt Group reports  NOTE: To run Hunt Group reports, select Reporter=>IVR Routing=>Enterprise reports.
• Agent reports   NOTE: To run Agent reports, select Reporter=>IVR Routing=>Callback.