Call List Columns

The following are the current Call List Column header options and a brief description of each:

• Account Code - Account code entered during the call (if applicable).
• ACD Agent - ACD Agent associated with the call.
• ACD Group - ACD Group associated with the call.
• Area Code - Area Code of the inbound or outbound call (if available).
• Call Answered - Yes/No indicates if the call was answered.
• Call Direction - Inbound or outbound direction of the call.
• Call Recorded - Yes/No indicates if the call was recorded.
• DNIS/DID - DNIS or DID (if available).
• Duration - The length of time of the call from start to finish.
• Extension - Last extension involved with the call.
• Extension Description - Programmable descriptor field for the extension (can be agent's name or other value to identify the owner of the extension).
• Issued Share - Represents calls/call segments you have shared with others.
• Originial User - The person who initiated the first shared call/call segment.
• Outside Name - Name of the outside caller for inbound calls (if available).
• Outside Number - Number of the caller for inbound or outbound calls (if available).
• PVD Origin - The origin of the call recording document; options can include:
  • Call Recording Capture  
  • Imported
  • Sliced
  • Merged
  • Unknown
• PVD Pathname - Location where the PVD is stored.
• Read - Displays as an envelope in the column header; an unread call looks like a closed envelope and a  read call looks like an open envelope.
• Received Share - Represents calls/call segments that have been shared to you.
• Ref ID - Call Document reference identification number.
• Save Until - Date the call document is tagged as being saved until (default is blank).
• Share Expires - The date until you are able to view the shared call/call segment.
• Share Recipient - The person receiving the shared call/call segment.
• Sharing User - The person who sent the shared call/call segment to you.
• Start Date/Time - Date and Time the call started.
• Subject - Extra information added to the call by another MiVoice Call Recording application.