WELCOME

Monthly Training:  Enterprise Edition Users

Every 2nd Wednesday of the month, we will be broadcasting a live 30-min training on the OfficeConnect Solution. 

Next Training

Our next Enterprise Edition training session will be held on July 10th at 10am PST | 1pm EST!

Stay tuned for registration details!

Invitations & Confirmations

Look for a personal invite emailed to your inbox the week before training.  

Should you wish to be automatically registered for all training sessions, please forward aemail to marketing@univoip.com as well as any specific training requests you may have.

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LIBRARY: More Training Videos

Click on the video icons below and learn how to customize your phone and leverage new features.



Training

Videos


Enterprise Edition User Tips #1

Featuring:

  • Add your mobile number to your ring group

  • Configuring a 3-way call using MiCollab Desktop Client

  • Transferring directly to a voicemail box

  • Working with Contacts using MiCollab Desktop Client

  • Program a Twinning Key on your phone 


Enterprise Edition User Tips #2

Featuring:

  • Creating a new (custom) "Status" for your picklist
  • Creating Schedules for your Status
  • Viewing your Chat History
  • Web based (Browser) Softphone
  • Record a Call - On Demand
  • Customer Referrals


Enterprise Edition User Tips #3

Featuring:

  • Click to Call
  • Call Park & Retrieve
  • Group Park
  • Call Handoff - Desk to Cell / Cell to Desk
  • Device selection for triggered calls from MiCollab


Enterprise Edition User Tips #4

Featuring:

  • Dialing from a desk phone or MiCollab
  • How to Intercom
  • How to have specific callers go straight to your voicemail
  • "Meet Me" 8-Way Audio Bridge
  • How to add additional Line Appearances of your extension on your desk phone


Enterprise Edition User Tips #5

Featuring:

  • How to update your phone PIN number (Hot Desk password)
  • Program and use a Headset key on your phone
  • Program and use a Call history key on your phone
  • Program and use a Do Not Disturb key on your phone
  • How to Schedule an automatic MiCollab Status change using MiCollab Web


Enterprise Edition User Tips #6

Featuring:

  • Program and Test Speed Dials for Dialed Numbers requiring Access Codes or ext. numbers
  • Program and Test a Direct Station Select (DSS)/Busy Lamp - Ring/No Ring Key
  • Program and Test Direct Page/Group Page

Enterprise Edition User Tips #7

Featuring:

  • Audio, Web, Video (AWV) Solution Overview
  • How to Access AWV
  • Review different types of Conferences available
  • How to create a new Conference
  • How to manage a Conference