The following are the current Call List Column header options and a brief description of each:

  • Account Code - Account code entered during the call (if applicable).
  • ACD Agent - ACD Agent associated with the call.
  • ACD Group - ACD Group associated with the call.
  • Area Code - Area Code of the inbound or outbound call (if available).
  • Call Answered - Yes/No indicates if the call was answered.
  • Call Direction - Inbound or outbound direction of the call.
  • Call Recorded - Yes/No indicates if the call was recorded.
  • DNIS/DID - DNIS or DID (if available).
  • Duration - The length of time of the call from start to finish.
  • Extension - Last extension involved with the call.
  • Extension Description - Programmable descriptor field for the extension (can be agent's name or other value to identify the owner of the extension).
  • Issued Share - Represents calls/call segments you have shared with others.
  • Originial User - The person who initiated the first shared call/call segment.
  • Outside Name - Name of the outside caller for inbound calls (if available).
  • Outside Number - Number of the caller for inbound or outbound calls (if available).
  • PVD Origin - The origin of the call recording document; options can include:
    • Call Recording Capture  
    • Imported
    • Sliced
    • Merged
    • Unknown
  • PVD Pathname - Location where the PVD is stored.
  • Read - Displays as an envelope in the column header; an unread call looks like a closed envelope and a  read call looks like an open envelope.
  • Received Share - Represents calls/call segments that have been shared to you.
  • Ref ID - Call Document reference identification number.
  • Save Until - Date the call document is tagged as being saved until (default is blank).
  • Share Expires - The date until you are able to view the shared call/call segment.
  • Share Recipient - The person receiving the shared call/call segment.
  • Sharing User - The person who sent the shared call/call segment to you.
  • Start Date/Time - Date and Time the call started.
  • Subject - Extra information added to the call by another MiVoice Call Recording application.
NOTE: If there are multiple values associated with a column, the last value entered will be displayed.