In the left Navigation Panel, click on "Users".

You will now be viewing a list of your current users.

To view or resend a User's Welcome Email

  1. Check the box to the left of the user's first name
  2. Click the "More" button
  3. Click "Resend Welcome Email" to email a new Welcome Email which will be followed by a Password Email with a new User Portal and MiCollab password
  4. Click "Preview Welcome Email" to see a copy of the last Welcome Email that was sent

To reset a User's Passwords by Type

  1. Check the box to the left of the user's first name
  2. Click the "More" button
  3. Click "Reset Passcode"
  4. Select the password(s) to reset
    1. Phone PIN
    2. Portal Password
    3. Voicemail Password
  5. Click "Reset Passcode and Send Welcome Email"

To Add a User

  1.  Click Users and then click Add New.
  2. User Profile - Enter the User details. Fields marked with an asterisk (*) are required. Enter a minimum of 4 characters for the Username.
  3. Click Next.
  4. Service Plan - Click Select to choose a phone plan for the User. The chosen plan will be highlighted and Selected will display.
  5. Click Next.
  6. Service Programming - Select the service details for the User. Fields marked with an asterisk (*) are required.
  7. Click Next.
  8.  Phones - From the Phone Type drop-down list, select the type of phone for this User.
  9. From the Emergency Response Location drop-down list, select the location to which emergency call will be sent.
  10. (Optional): From the Select a predefined key template to be applied to this phone drop-down list, choose a key template for the primary phone. Phone key templates apply to the primary phone only.
  11. (Optional): Enter the MAC Address of the phone.
  12. Click Next.
  13.  Advanced - Select the call handling rules.
  14. Click Save.

To Modify a User

  1.  Click Users and then click a user's name.
  2.  Select the details that you want to modify from the task menu bar, for example Phones.
  3.  Make the changes and then click Save.

To Delete a User

  1.  Click Users.
  2.  Click the check box for the User you want to delete.
  3.  Click Delete.

A note regarding adding new Users for customers who are currently using Active Directory:  UniVoIP can upload your .ldif file making bulk user creation easy.

Return to the Enterprise Admin Portal Main Menu