When an incoming call is received on a phone, several things happen:

  • The phone rings.
  • A Line Appearance flashes.
  • The LCD displays the phone number of the caller and, if known, the name of the caller.

Answer an incoming call by picking up the handset, pressing the flashing Line Appearance, pressing ANSWER, or by pressing Speaker.

Using the Handset

To answer your phone using the handset, follow these steps:

  1. Lift the handset, press the Line Appearance, or press Speaker.


If you choose to ignore the incoming call and select a different Line Appearance, the line appearance continues to flash but the phone stops ringing.

To end the call while using the handset, choose one of the following:

  1. Press END.
  2. Replace the handset.

Using the Speakerphone

To switch from the handset to the speakerphone during a call, follow these steps:

  1. Press Speaker.
  2. Replace the handset

To end a call while using the speakerphone, choose one of the following:

  1. Press END. (5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 and 5224/5324 only)
  2. Press Speaker.


There is no microphone on the 5304 set (only in the handset), so you are effectively muted.

Switch from Speakerphone to Handset

To switch from the speakerphone to the handset during a call, pick up the handset.
To end the call while using the handset, choose one of the following:

  • Press END (5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 and 5212/5312 only).
  • Replace the handset.

Answering Second Calls

A second incoming call causes three things to happen:

  • The phone rings once (only if you are using the handset.
  • A line appearance flashes.
  • The Information Area displays the number and name of the caller, if known; if the name of the caller is unknown, the Information Area displays either the phone number or "Unknown Caller".

To answer a second call, choose one of the following:

  • Press the flashing Line Appearance.

This puts the active call on hold and answers the second call.

  • End the first call by replacing the handset. The phone will start ringing. Pick up the handset again to answer the second call.

To switch between two active calls, press the flashing Line Appearance. This puts the active call on hold, and activates the other call.

If the display shows )) prior to the number calling, this indicates that it is a second call.

Answering Call Group Calls

When an incoming call to a call group is received on a phone, the second line of the Information Display Area shows the name of the group that was called. The first line continues to display the number and name of the caller, if known.
You can answer an incoming call group call by using the handset or the speakerphone.

Please note: This feature applies to 5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 and 5224/5324 phones only.

Splash Ring

Splash Ring is a default behaviour for MiNET phones. When you are on a call on the handset, the phone rings once and the display flashes. When you are on a call on the speakerphone, only the display flashes.