Designed for the enterprise user who requires flexibility & reliability. 

The MiVoice 6920 is designed for power users who demand not only a modern design but also a phone that is flexible and delivers a high quality communications experience.
The MiVoice 6920 is designed from the ground up to provide an exceptional HD audio experience via its unique speech optimized handset, high quality full - duplex speakerphone and support for
USB, EHS/DHSH & Analog headsets. The MiVoice 6920 offers an intuitive user experience via its crisp high resolution 3. 5” color LCD display, programmable personal and context-sensitive soft keys.

Phone Keys

Reference #Features 


1Programmable KeysUp to 18 programmable keys, a maximum of six programmable keys per page
2Ring/Message Indicator

Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.

3Soft KeysFour state-sensitive softkeys
4Navigation/SelectMulti-directional navigation keys are used to navigate through the phone menu. Press the center button to select menu options and perform various actions.
On the home screen, the left and right navigation keys can be used to access the additional pages of the programmable keys.  
5GoodbyeEnds active calls and used for existing menus 
6RedialDisplays an active call on hold or resumes a call from hold
7HoldPlaces an active call on hold or resumes a call from hold
8Mute  Mutes/unmutes all outgoing audio from headset, handset or speaker
9Speaker/HeadsetToggles the phone's audio between speaker and headset. If you are using a DHSG/EHS headset, ensure that the headset jack adapter is removed from the headset port.  Warning! The headset port is for headset use only. Plugging any other devices into this port may cause damage to the phone and will void your warranty. 
10KeypadUse to dial
11ContactsDisplays a list of you contacts
12Call HistoryDisplays a list of missed, outgoing and received calls
13VoicemailProvides access to your voicemail service. 
14SettingsProvides services and options that allow you to customize you phone. 
15VolumeAdjust the volume for the ringer, handset, speaker, and headset

Phone Features

  • 3.5” QVGA (320x240) color TFT LCD display with brightness controls
  • Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your computer
  • USB 2.0 port (100mA maximum)
  • 6 top softkeys and 4 context-sensitive bottom softkeys
  • Wideband handset
  • Enhanced wideband, full-duplex speakerphone for handsfree calls
  • Extensive support for peripherals and modules: USB, S720 Bluetooth Speaker, DHSG/EHS Handset, and wired analog headset, Mitel M695 Programmable Key (PKM) Module (button box), and Mitel Wireless LAN Adapter
  • AC power adapter (sold separately)

Integration and Connectivity

  • Dual 10/100/1000 Mbps Ethernet ports(LAN/PC)
  • Support for Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent and supervisor, hot desking, and resiliency
  • Support for use with Mitel MiCollab Client
  • Multiple-languages support: English, French, German, Italian, Portuguese, Spanish and Dutch(download able language packs for SIP)
  • Secure encrypted voice communication
  • Quality of Service support –IEEE 802.1p/Q VLAN and priority tagging
  • IEEE 802.1x authentication support
  • Powered USB 2.0 Host port (100mA)
  • Sidecar expansion port
  • Dedicated 4-pin modular headset port convertible to EHS/DHSG capable headset port

Flexible Headset Options

The MiVoice 6920 IP Phone offers USB headset support and features an innovative analog headset port that uniquely provides dual support for EHS/DHSG and modular 4-pin headset connections. 

Users with wireless headsets that support EHS/DHSG can connect directly to the 6920 using standard third party cables.


  • Idle 1.3w, Typical 3.4w